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GCC AI Compendium – Vol. II

April 22, 2025 207 0 GCC AI

GCC AI Compendium – Vol. II

In the cusp of accelerated digital transformation, AI has emerged as a cornerstone of innovation and operational excellence across Global Capability Centres (GCCs). This AI Compendium presents a curated collection of success stories, highlighting how leading organisations are leveraging AI and generative technologies to drive measurable business outcomes, foster innovation, and establish competitive advantage. From pharmaceuticals and finance to retail and energy, the case studies featured in this compendium illustrate the transformative power of AI across a diverse range of sectors. GCCs are applying advanced models—such as large language models (LLMs), natural language processing (NLP), computer vision, and AI-powered automation—to enhance customer experience, streamline complex operations, and unlock new growth opportunities.

Key Highlights

The compendium showcases how organisations like AstraZeneca, Couche-Tard, NIQ, EY GDS, Landis+Gyr, ANZ, Fidelity, Novo Nordisk, SkillSoft, HERE Technologies, and Skillsoft have successfully implemented AI solutions that are scalable, secure, and ethically grounded. Their stories reflect a shared focus on responsible AI development, emphasising data privacy, governance, and explainability.

A unifying theme across these case studies is the deployment of homegrown, AI-native solutions that not only accelerate innovation but also build organisational capability and resilience. From improving decision-making and operational efficiency to redefining customer and employee engagement, these initiatives are setting new benchmarks for AI adoption.

This compendium also addresses the broader challenges in AI implementation—ranging from legacy system integration and talent upskilling to ethical risk management. It highlights best practices and governance frameworks that enable organisations to adopt AI responsibly, ensuring long-term value creation and alignment with global regulatory standards.

As GCCs continue to expand their role in the global digital economy, their strategic investments in AI are driving innovation at scale and delivering tangible business impact. These initiatives underscore the potential of GCCs to serve as innovation hubs, shaping the future of intelligent enterprise and sustainable digital transformation.

We extend our sincere gratitude to all contributing organisations and leaders who have generously shared their journeys, helping shape this comprehensive view of AI in action.


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