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How India's GCCs Are Transforming Healthcare with AI?
How India's GCCs Are Transforming Healthcare with AI?

March 19, 2025

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How India's GCCs Are Transforming Healthcare with AI?

The healthcare GCCs in India are innovative and progressive. They are at the forefront of a revolutionary wave by leveraging AI and data science to transform the industry. Key cities like Bengaluru, Hyderabad, and Mumbai host 85% of healthcare and life sciences GCCs that are driving clinical trials, R&D, patient matching, and drug discovery ahead. India’s Life Sciences and Healthcare (LSHC) GCC sector is striving to achieve a $100 million economic impact by 2030 with 2,500 centers by 2025. So, what is the secret behind this proliferation? 

Well, GCCs today have transitioned into strategic units that significantly contribute to global healthcare innovation. They are way past just cost arbitrage centers into maximizing India’s rich talent pool, excellent infrastructure, and robust research and development potential to address complex challenges and boost many facets of healthcare delivery. Recent reports have revealed that 15% of all GCC employees are working in these sectors and the number will only grow. 

With this, let us see how Indian GCCs are transforming healthcare with AI to drive unprecedented growth. Keep reading. 

AI Boosting the GCC’s Health Sector in India

Artificial Intelligence is bringing a technological metamorphosis to redefine patient care, precision medicine, and overall healthcare efficiencies. No longer confined to traditional support centers, GCCs in India today are leveraging AI and thus undergoing a paradigm shift in operations.
Here’s a look:

Intelligent Automation

AI-powered chatbots, digital twin technology, and Robotic Process Automation (RPA) are streamlining workflows, minimizing human errors, and reducing general inefficiencies thus driving hyperautomation across GCCs. This is done by enhancing patient engagement with virtual intelligent assistants. To be specific, here’s what they offer:
 

  • AI-powered automation in billing, processing, revenue cycle management, and using AI-driven systems. 
  • Tackling repetitive tasks like appointment reminders, data entry, and document verifications along with ensuring regulatory compliance and accurate record-keeping. 
  • Maximizing Big Data Analytics to optimize resource allocation and forecasting patient demands and challenges. 
  • Optimizing telehealth operations to refine personalized treatment plans and real-time monitoring of healthcare workflows. 
  • Adhering to global compliance standards like GDPR and HIPAA. 

 

Apart from this, AI-driven security protocols also help improve cybersecurity in Indian GCCs to prevent threats like data breach and system malfunctions. Altogether, intelligent automation eliminates human intervention in routine tasks. 

Precision Medicine

GCCs are bringing a shift in precision medicine with genomic data analysis, targeted drug development, and real-time patient insights. When combined, these help with analyzing vast genetic datasets to identify treatment and therapy plans for risky diseases. 

Global capability centers in India are increasingly focused on quantum computing, decentralized AI models, and federated learning to encourage precision medicine like never before. These are being facilitated at a large scale to drive this technology to new frontiers and ensure the healthcare sector grows even stronger in the coming years. 

Clinical Decision Support Systems (CDSS)

GCCs are playing a steady role in transforming clinical decision support systems as more personalized, intelligent, and adaptive via data-driven innovation and AI. As a result, they are improving diagnostic precision with : 

  • Electronic health records (EHRs) 
  • Machine learning ( ML). 

CDSS in GCCs are easing clinical workflows and tailoring treatment protocols based on patient information as well. Further, global capability centers are refining AI-powered CDSS with predictive analytics, deep learning models, IoT integration, and natural language processing (NLP). The outcome is extraordinary - enhancing medical imaging diagnosis, real-time monitoring of high-risk patients, extracting unstructured patient data and radiology reports, and building intervention methods for chronic disease management.

Augmented Surgical Intelligence (ASI)

Indian global capability centers are playing a crucial role in research, development, and deployment of augmented surgical intelligence (ASI) for their global healthcare entities. They are proactively upgrading preoperative planning with patient-specific simulations and advanced imaging. For insurance, an AI-powered surgical planning tool developed in GCCs can provide 3D modeling of patient anatomy to ease complicated procedures like neurosurgery. 

Additionally, GCCs are training AI models with surgical data as per global standards to ensure continuous adaptation and learning. They are then able to perform complex tasks like using imaging solutions to detect microvascular structures during brain operations to enhance patient safety and ensure minimal risks. 

Diagnostics and Imaging

GCCs are making the best use of computer vision, deep learning, and AI to drive imaging and diagnostics to optimize patient-care on a global level. Here’s what they do:
 

  • Cloud-based AI diagnostics for worldwide access. 
  • Predict disease progression by integrating AI in patient-history. 
  • AI-powered robotic imaging for more precise surgical interventions. 
  • Tailoring personalized treatment plans and ensuring early detection. 

 

In the near future, AI-powered robotic imaging, AI-driven early diseases prediction models, and federated learning in GCCs are predicted to reshape the diagnostics and medical imaging landscape.

Real World Examples of AI in GCCs 

Here are a few GCCs of big shots that are extensively using AI. 

 

Novo Nordisk: Its Indian GCCs integrate AI in personalized diabetes treatment and drug discovery for healthcare optimization. 

 

Siemens Healthineer GCC - AI in diagnostics and radiology for quick and more accurate decision making across all verticals. 

 

IBM Watson - Actively involved in research and development with its AI and data platform with a strong hold on machine learning and GenAI. 

 

Amgen’s Hyderabad Center: A $200 million investment has been fulfilled into AI-powered analytics for precision oncology. 

Conclusion

By leveraging ethical AI deployment and  regulatory compliance, GCCs are on their way to pave a patient-centric healthcare system. They are highly focused on building a responsible AI framework and ensuring equitable access to AI-powered health solutions overpowering challenges like algorithmic biases and data privacy concerns. Altogether, the future will be AI-first, hyperpersonalized, and highly data-driven with global capability centers leading the charge in revolutionizing medical excellence. 


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