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Vision Talk Ep.6 | How AI will help Grow The BPM Industry Ft. Abhinandan Jain

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The latest nasscom #VisionTalk features Abhinandan Jain, Chief Growth Officer at Startek, as he shares his take on the role of AI in Business Process Management (BPM)!

We delved deep into critical questions shaping the industry, including:

  • Strategic AI Integration:
    How organizations are moving beyond basic automation to create a competitive edge with AI in BPM.
     
  • Workforce Transformation:
    The proactive steps being taken to reskill and upskill talent for the AI-driven landscape.
     
  • Evolving Client Value:
    How AI is shifting the focus from cost arbitrage to delivering complex, insights-driven services.
     
  • ROI and Ethical AI:
    The key investment areas, expected returns, and strategies for responsible data and AI governance.

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