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Vision Talk Ep.6 | How AI will help Grow The BPM Industry Ft. Abhinandan Jain

Vision Talk Ep.6 | How AI will help Grow The BPM Industry Ft. Abhinandan Jain

BPM AI Leader Talk nasscom insights
July 23, 2025 536 0 Watch Video

  The latest nasscom #VisionTalk features Abhinandan Jain, Chief Growth Officer at Startek, as he shares his take on the role of AI in Business Process Management (BPM)! We delved deep into critical questions shaping th...


Bhoom of Bharat:In Conversation with Kshama Pradhan

Bhoom of Bharat:In Conversation with Kshama Pradhan

BPM Global Capability Centers
May 24, 2025 26 0 Watch Video

The future of IT leadership is being redefined — and she's leading the way. Tune in as Kshama Pradhan, Head of IT Hub at Nestlé India, shares her bold perspectives on driving digital transformation at scale and shaping the next ch...


Inside the BPM M&A Wave: Strengthening Capabilities and Expanding Reach

Inside the BPM M&A Wave: Strengthening Capabilities and Expanding Reach

BPM IT Services
April 21, 2025 197 0 Read Article

The Business Process Management industry has seen a wave of strategic acquisitions with five notable deals in the past six months. These acquisitions reflect a broader push by companies to scale rapidly, deepen their expertise, an...


Tech-Driven, People-First: Innovation That Matters

Tech-Driven, People-First: Innovation That Matters

BPM AI
April 17, 2025 155 0 Read Article

  By Natarajan Radhakrishnan, President & CIO, HGS I believe we stand at a fascinating juncture in history. Technology and human ingenuity, always intertwined, are now merging in ways I never thought possible. This ...


BPM: The Age of Transformation and Reimagining Services

BPM: The Age of Transformation and Reimagining Services

Digital Transformation AI BPM
March 24, 2025 219 0 Read Article

Introduction Business Process Management (BPM) has transcended its traditional role of streamlining operations and reducing costs. In today's digital-first world, BPM is evolving into a strategic driver of business transformation...


How People, Process, and Tech Supercharge Productivity in GBS Success?

How People, Process, and Tech Supercharge Productivity in GBS Success?

BPM GCC
March 20, 2025 80 0 Read Article

Digital transformation has changed the course of business as we know it and it continues to reinvent many industries. For a business to stay competitive, it needs to embrace new technologies and adapt its processes. A Statista stu...


From Back Office to Power Player: The Explosive Evolution of GBS

From Back Office to Power Player: The Explosive Evolution of GBS

BPM
March 17, 2025 78 0 Read Article

Conceptualized and created in the early 1990s, Global Business Services (GBS) was mainly tasked with focusing on centralizing transactional operations, especially for HR and finance. The service shot into prominence during the pan...


Technology Sector in India: Strategic Review - 2025

Technology Sector in India: Strategic Review - 2025

BPM AI Engineering Research & Design Industry Trends GCC IT Services NTLF Product/Startups Talent & Skills Future of work nasscom insights
February 24, 2025 5935 3 Read Article

The theme of this year’s nasscom Strategic Review report is “Beyond Disruption: Staying Future-Ready Today” which focuses on the Indian tech industry’s strengthening position as a global technology and innovation hub, reflected in...


Measuring the Impact of Emerging Tech: A Deep Dive into ROI Strategies

Measuring the Impact of Emerging Tech: A Deep Dive into ROI Strategies

Data Science & AI Community BPM
January 17, 2025 72 0 Read Article

The advent of Generative AI, Quantum Computing, and Edge Computing marks a new chapter in technology's evolution, offering organizations unprecedented capabilities to innovate, optimize, and scale. While the potential of these tec...


Future Outlook: Transformations in the Call Center Industry

Future Outlook: Transformations in the Call Center Industry

BPM BFSI
January 16, 2025 88 0 Read Article

According to Future Market Insights, the call centre market reached a value of US$ 11.54 billion in 2025 and surpass US$ 25.5 billion in 2029. This is  21.92% CAGR between 2025 and 2029. What Will Drive This Growth? ...


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