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Call for Inputs: Reviewing the Standard on Online Consumer Reviews
Call for Inputs: Reviewing the Standard on Online Consumer Reviews

October 29, 2022

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The Bureau of Indian Standards (BIS) is calling stakeholders’ inputs on the proposed changes to the text of the Indian Standard on Online Consumer Reviews — Principles and Requirements for their Collection, Moderation and Publication (the Standard).

The Standard offers requirements to be followed by organisations that publish consumer reviews online, detailing good practices throughout the review process, i.e., collection, moderation and publication. The Standard gives recommendations with the aim of increasing consumer trust in online consumer reviews and improve the purchase decisions of consumers. 

The text of the Standard is attached at the end of this blog, for your reference. We are requesting your suggestions/comments on proposing changes to the Standard, along with a justification of the change being proposed. We would be happy to note your suggestions by November 3, 2022. Kindly write to me at garima@nasscom.in.


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WC Doc Online Review Doc_20698_0.pdf

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Garima Prakash
Manager, Public Policy and Government Affairs

Reach out to me for all things policy about e-commerce, international trade, export controls, start-ups and fintech

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