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Adoption of 1600 number series for Government Outreach
Adoption of 1600 number series for Government Outreach

May 14, 2025

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Telecom Regulatory Authority of India (TRAI) has announced the adoption of the 1600 number series exclusively for government outreach activities. The Department of Telecommunications (DoT) has assigned the 1600 series to Government entities for making service and transactional voice calls to the citizens.

 

TRAI’s 1600 series initiative ensures that the citizens can distinguish between an unsolicited call and legitimate government outreach. This will ensure that important communication from the Government in terms of information dissemination or addressing citizens queries for various Government related activities are not ignored or marked as spam by recipients.

 

As per the Telecom Commercial Communications Customer Preference Regulation (TCCCPR), TRAI has mandated use of 1600 series by eligible government entities. The regulation stipulated service and transactional calls to be made only through designated series and call management centres not to tag, block, filter or otherwise restrict calls/ messages originating from these designated numbers, ensuring uninterrupted delivery to customers.

 

All the State/ Ministries have to ensure early adoption of 1600 number series for all future government services and transactional calls.


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TRAI Letter on 1600 series.pdf

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Vertika Misra
Director - Public Policy

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