EasyGov: Transparent governance with technology

Terms of use

Terms of Use

The use of this site and the content contained therein is governed by the Terms of Use. When you use this site you acknowledge that you have read the Terms of Use and that you accept and will be bound by the terms hereof and such terms as may be modified from time to time.

All text, graphics, audio, design and other works on the site are the copyrighted works of nasscom unless otherwise indicated. All rights reserved.
Content on the site is for personal use only and may be downloaded provided the material is kept intact and there is no violation of the copyrights, trademarks, and other proprietary rights. Any alteration of the material or use of the material contained in the site for any other purpose is a violation of the copyright of nasscom and / or its affiliates or associates or of its third-party information providers. This material cannot be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any way for non-personal use without obtaining the prior permission from nasscom.
The nasscom Members login is for the reference of only registered nasscom Member Companies.
nasscom reserves the right to modify the terms of use of any service without any liability. nasscom reserves the right to take all measures necessary to prevent access to any service or termination of service if the terms of use are not complied with or are contravened or there is any violation of copyright, trademark or other proprietary right.
From time to time nasscom may supplement these terms of use with additional terms pertaining to specific content (additional terms). Such additional terms are hereby incorporated by reference into these Terms of Use.

Disclaimer

The Company information provided on the nasscom web site is as per data collected by companies. nasscom is not liable on the authenticity of such data.
nasscom has exercised due diligence in checking the correctness and authenticity of the information contained in the site, but nasscom or any of its affiliates or associates or employees shall not be in any way responsible for any loss or damage that may arise to any person from any inadvertent error in the information contained in this site. The information from or through this site is provided "as is" and all warranties express or implied of any kind, regarding any matter pertaining to any service or channel, including without limitation the implied warranties of merchantability, fitness for a particular purpose, and non-infringement are disclaimed. nasscom and its affiliates and associates shall not be liable, at any time, for any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communications line failure, theft or destruction or unauthorised access to, alteration of, or use of information contained on the site. No representations, warranties or guarantees whatsoever are made as to the accuracy, adequacy, reliability, completeness, suitability or applicability of the information to a particular situation.
nasscom or its affiliates or associates or its employees do not provide any judgments or warranty in respect of the authenticity or correctness of the content of other services or sites to which links are provided. A link to another service or site is not an endorsement of any products or services on such site or the site.
The content provided is for information purposes alone and does not substitute for specific advice whether investment, legal, taxation or otherwise. nasscom disclaims all liability for damages caused by use of content on the site.
All responsibility and liability for any damages caused by downloading of any data is disclaimed.
nasscom reserves the right to modify, suspend / cancel, or discontinue any or all sections, or service at any time without notice.

For any grievances under the Information Technology Act 2000, please get in touch with Grievance Officer, Mr. Anirban Mandal at data-query@nasscom.in.

New

See all

No notification found.

EasyGov: Transparent governance with technology

communityadmin

@communityadmin

September 11, 2017

Tech for Good

650

Most of us would understand eGovernance to be a government led initiative and very few of us would know about the progress being made. In fact, the story of tech startups in the domain is even lesser known. We chat with , Founder of EasyGov, to understand what they do and also about the sector.

There are some really good eGovernance initiatives like Indian Railways, Income Tax, Passport that is benefitting millions of people. I think Government is doing well wherever they need to collect money from public. eGovernance failed to deliver benefit to the bottom of pyramid in 15 years of eGovernance implementation in India. However things are improving now. DBT is great initiative for improving delivery of benefits to the bottom of the pyramid.1. What is the general state of eGovernance in India? Is it a reality or still a pipe dream?

The problem is at last mile offices and citizen experience in these offices that has changed very little inspite of hundreds of crores spent thorough hundreds of eGovernance projects. The eGovernance remained department centric instead of citizen centric and failed to democratise accessibility and availability of G2C services beyond physical offices at block, tehsil and District level. For e.g. many government offices just accept payment in the form of treasury challan only contrary to Government push on digital payment. Public service delivery guarantee act that may ensure timely delivery of services to public has not been enforced in the states.

2. What problem does Easygov aim to solve? Who is the target audience?

There are four problems in delivery of lacs of crores of benefits from Government to millions of people.

Impossible for people to know their entitlement from thousands of Government schemes under scholarship, social security, financial inclusion, grants and subsidy.
If entitlement is known, It is super frustrating for individuals to apply for government schemes or service. The process is unclear, the UI confusing and unprofessional and rude touts rule the government services infrastructure.
Delayed or no response from Government on submitted applications. High failure rate of IT project being implemented to improve this.
Partial and delayed disbursement of benefits. Government has poor utilization of budget of welfare schemes due to inefficiencies in customer facing offices.

3. Given the low level of tech and English language literacy in the country, how promising have your initial projects been? What is the way forward?

People are using mobile phone in local language. Language is bigger problem than acceptability of technology. It is must for solution to be in local language and should solve real problem for making it successful in rural India. We are working to make our solution available in all local languages. There are around 300 million smart phone user in India. It means every family is connected with smart phone user directly or in first degree. Having said that, I believe over three fourth of traffic to EasyGov will come through assisted mode from rural India. Presently our solution is in just English and used in assisted mode.

4. Government schemes are known to be tedious. How difficult was it to create this solution? What were the major challenges?

I have over 10 Years of Government consulting experience. I did business process reengineering of several Government to citizen and Government to business services. The network and understanding of the domain helped in overcoming this challenge. The difficult part is getting approval from the Government on comprehended rules from policy documents.

6. Do you have any advices for other startups in the eGovernance space on how to navigate the terrain?

Passion, Passion and Passion. We say in EasyGov that each and every employee will first give first priority to interest of nation, second to client and third to EasyGov. Our action can make difference in billion lives and everyone should work for one objective – people should get what are they eligible for easily and with pride irrespective of their economic classification and education level.

7. Security has been a concern regarding Aadhar data. How did you fix that?

We are upgrading our solution to meet the requirement for using Aadhar on regular basis. We are putting in place all consent requirements.

Legally, we are just IT solution provider on cloud. Data will be stored in Government cloud and remain the property of client (respective Government). EasyGov will have access to transaction data only with due consent of owner of the data.

8. Are you looking for partnerships of any sort? If yes, please elaborate the criteria.

We are looking for three strategic partners. First, Government, who has strong commitment to eliminate inefficiencies and corruption in delivery of Government welfare schemes and services using completely automated system with near zero involvement of last mile Government offices. Second, network like internet sathi, CSC who can help in reaching out EasyGov solution to billion people living in remote and rural India. Third, voice chat bot in India languages :-).

Disclaimer

That the contents of third-party articles/blogs published here on the website, and the interpretation of all information in the article/blogs such as data, maps, numbers, opinions etc. displayed in the article/blogs and views or the opinions expressed within the content are solely of the author's; and do not reflect the opinions and beliefs of NASSCOM or its affiliates in any manner. NASSCOM does not take any liability w.r.t. content in any manner and will not be liable in any manner whatsoever for any kind of liability arising out of any act, error or omission. The contents of third-party article/blogs published, are provided solely as convenience; and the presence of these articles/blogs should not, under any circumstances, be considered as an endorsement of the contents by NASSCOM in any manner; and if you chose to access these articles/blogs , you do so at your own risk.