Participate in new research by NASSCOM and HfS Research


Dear Colleague,

HfS Research and NASSCOM are collaborating on research to investigate how organizations can make the shift from effective to strategic BPO/BPM. We plan to release the findings during the NASSCOM BPM Summit 2016 on September 22-23.

We appreciate the time you’ll take to help us with this critical research.

We may live in a time where there are real advances in the availability of digital, analytics, automation and cognitive technologies. However, these can only support strategic decisions once enterprises have re-designed their processes to achieve their desired business outcomes.

The opportunities to reshape Business Process Outsourcing (BPO) or Business Process Management (BPM) engagements to deliver much greater strategic value and outcome alignment, beyond operational efficiency and effectiveness, have never been so strong. Ambitious service buyers are driving their service providers to prove their value and their appetite to invest in them.

So whether you buy, provide or advise on business and IT services, your opinions and intentions are critical. Please take a moment to complete our study (it’s only 10 minutes) and you will receive a detailed report on the collective study findings.

For any clarifications you can write to or speak to her at  09820998988

Thanks & Regards,

Achyuta Ghosh
Director, Research –

Phil Fersht

Chief Analyst and CEO – HfS Research


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