The New Frontier in BPS: Using Value-Thinking to Create Sustainable Business Value

Unprecedented volatility, competition, and shifts in the global business environment are leading to a radical change in client expectations from business process services (BPS) providers. The leveling of the cost arbitrage over time, combined with the emergence of technologies such as automation, digitization, analytics, and Artificial Intelligence (AI) is disrupting BPS like never before. Output-based pricing, outcome-based engagements, and gain share models are gaining popularity. The cost-plus model of thinking is making way for value-thinking, where the focus shifts to the value created for the customer. To continue reading the blog, click here.

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