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GCC Trailblazers – Recognizing the winners of nasscom GCC Awards 2023

September 18, 2023 1031 1 Global Capability Centers GCC

GCC Trailblazers – Recognizing the winners of nasscom GCC Awards 2023

The Global Capability Centres (GCCs) have made extraordinary contributions to their enterprises, the country, and the global services community. Today, GCCs account for 45% of global GCC headcount. This share is not just about the numbers but also reflects the significant impact of the work being done and how that drives the mandates for organizations worldwide. The fourth edition of nasscom GCC awards 2023 seeks to recognize and celebrate those GCCs who have redefined excellence and set new benchmarks as role models in the industry. The nasscom-Everest Group GCC Trailblazers compendium is a collection of pathbreaking case studies which won the awards across various categories.

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Key Highlights

Innovation with Impact
Many India GCCs have strengthened their innovation capabilities and delivered significant business impact to their enterprises, focusing on competitive advantage over and beyond cost and operational arbitrage. Such innovation-led GCCs are marked by a distinct cultural shift within their organizations – they promote and celebrate innovation, irrespective of business or functional alignment.

The Innovation with Impact award recognizes the efforts of trailblazing GCCs in envisioning, developing, and driving innovative solutions for challenges facing their enterprises. Their achievements include successful product and process innovations, such as transformation initiatives across processes/tools/solutions, technology and domain capabilities, operating models, and the measurement of benefits.

 

Excellence in Future Value Proposition for the Future
India GCCs have strengthened their capabilities over the past decade to support complex work areas and deliver business impact. Today, GCC leaders have a seat at the decision-making table to develop roadmaps for specific capabilities, services, and business units. In fact, GCCs are fast becoming extensions of their parent enterprises, with multifunctional teams, high value-add delivery, and global ownership helping them position themselves as valuable partners in driving business success.

This award recognizes GCCs that have demonstrated ownership and accountability in driving strategic initiatives and are playing a vital role in shaping and delivering value for their enterprises by building capabilities for the future, such as Centers of Excellence (CoEs), enhancing product portfolios, improving customer experience, and driving key partnerships/collaborations to address industry challenges and support the larger ecosystem and community.

 

Stellar Distributed Work Model for the Future
The distributed work model has gained significant prominence in an increasingly interconnected world, especially after the COVID-19 pandemic. It enables enterprises and GCCs to tap into global and diverse talent pools, drive innovation, and foster collaboration. Best-in-class GCCs have created an agile, collaborative, and inclusive environment, driving enhanced innovation, learning, productivity, and success in a rapidly evolving business landscape.

The Stellar Distributed Work Model for the Future award recognizes the efforts of trailblazing GCCs that have successfully demonstrated a distributed services delivery model, which is well integrated and borderless. The award celebrates practices that build highly engaged and inclusive teams, identify and support talent needs, create a learning environment for future skills, foster organizational culture, and deliver impact through high performance, while ensuring a seamless experience for all employees.

 

Leadership in New Capability Specialization
Over the years, GCCs have played a vital role in supporting diverse aspects for their global enterprises, with cost arbitrage being a primary focus area. In recent years, they have started assuming strategic and value-add responsibilities, positioning themselves as strategic business partners, helping their parent organizations meet their top-line objectives.

This award recognizes GCCs that have extended their support beyond traditional areas and are playing a vital role in scaling and building capabilities in non-traditional areas, such as vendor governance, change management, transformation management, and enterprise ESG. New capability development refers to identifying, acquiring, and enhancing additional skills, expertise, and resources to meet evolving business needs and support organizational growth.

 

Rising Star
During the COVID-19 pandemic, newly established GCCs did not only navigate the typical hurdles that face a new organization, but also tackled the pandemic’s volatile disruption without a playbook to guide them. However, many of these emerging GCCs surmounted the hurdles and surpassed expectations to deliver exceptional value for their enterprises. Notably, Rising Star GCCs have demonstrated the model’s efficacy and credibility, regardless of their industry or functional focus.

This award recognizes early-stage GCCs (those set up in or after June 2019) that have established themselves as a valuable source of talent and innovation for their global enterprises in an incredibly short span of time. The award felicitates the accelerated value that the GCCs have delivered for their global enterprises, the role of the GCC in impacting customer journeys, their strong integration with the global enterprise, and their efforts to improve brand presence, employee value proposition, and third-party relationships.

 


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