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Does India remain a location of choice for IT-BPM global services?
Does India remain a location of choice for IT-BPM global services?

March 21, 2023

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A recent Webinar by Everest Group focused on an important point of top global locations that continue to remain in focus for setting up global delivery centers.

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Notably, the discussion highlighted that Asia Pacific continues to dominate the global services landscape accounting for more than 60% of the global headcount and over 50% of the center setups in 2022.

With the overall decline in talent demand which has been a key trend over the last few quarters EMEA and Latin America has witnessed a significant decline in demand, while APAC remains steady.

Country-wise, India continues to remain the top destination for new center setups in 2022, a trend that has continued for the last three years.

Moreover, India continues to witness a moderate increase in demand for talent while other countries seem to be experiencing a decline.


In India, majority of the talent demand for continues to come from Tier 1 cities while tier 2 cities are fast gaining traction.

  

Moreover, globally India continues to be a key outlier compared to other geographies. A screenshot of a computer

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The above discussion summarises India’s strength on the talent side at a global level and this positioning is expected to continue in the coming years.

 

 


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Neha Jain
Senior Analyst

Neha Jain

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