Topics In Demand
Notification
New

No notification found.

Blog
Cost Effective BPO services for Ecommerce portals in India

September 6, 2016

545

0


Listen to this article



India’s e-Commerce revenue is expected to jump from $30 billion in 2016 to $120 billion in 2020, growing at an annual rate of 51%, the highest in the world. (Times of India)
Cost effective BPO services for e commerce portals are on the boom in India. Customized BPO Services provide end-to-end order processing solutions that include order taking to order fulfillment. With the growth of Ecommerce portals in India, MNCs look for trustworthy and reputed BPO to outsource their order fulfilment services.

Key Challenges

  1. Managing increased outbound order call volumes
  2. Increasing peak capacity to process orders during campaigns
  3. Ramp-up and train additional agents, at short notice
  4. Reduce costs-per-order
  5. Increase flexibility to handle seasonal & weekend peaks

The Suma Soft Advantage

  1. Extensive training on the client’s processing requirements
  2. Easily configurable IVR with 100% call recording facility
  3. In-built ACD and MIS with detailed call statistics
  4. Detailed MIS and reporting system implemented with key SLAs
  5. A dedicated operation’s center equipped with voice and internet infrastructure
  6. Highly trained team of outbound agents to handle all types of order fulfillment
  7. Training and efficiency in Handling Weekend peaks & Promotional peaks

At Suma Soft, we provide the leading e-commerce portals in India with hassle-free order processing that help reduce operational costs. A boosted TAT for e commerce helps build brand loyalty, improve market position, and established the client as a leader for the competitive for ecommerce portals.

For a Free E Commerce BPO services Quote. . . Click Here>>>?


That the contents of third-party articles/blogs published here on the website, and the interpretation of all information in the article/blogs such as data, maps, numbers, opinions etc. displayed in the article/blogs and views or the opinions expressed within the content are solely of the author's; and do not reflect the opinions and beliefs of NASSCOM or its affiliates in any manner. NASSCOM does not take any liability w.r.t. content in any manner and will not be liable in any manner whatsoever for any kind of liability arising out of any act, error or omission. The contents of third-party article/blogs published, are provided solely as convenience; and the presence of these articles/blogs should not, under any circumstances, be considered as an endorsement of the contents by NASSCOM in any manner; and if you chose to access these articles/blogs , you do so at your own risk.


© Copyright nasscom. All Rights Reserved.