Quarterly IT-BPM Industry Review – March 2020


Analysis of Indian IT-BPM industry performance during the quarter ending December 2019. This analysis is based on the quarterly results declared by the top listed India-centric IT-BPM companies which comprise over 46% of the industry.

Key Highlights for the Quarter ended December 2020

  • amidst increasing social unrest and negative sentiments in emerging markets
  • Revenue grew by 1.9 per cent Q-o-Q, owing to sustained client wins and growing adoption of digital
  • EMEA registered the strongest growth both on an annual basis as well as sequentially, during the quarter; Manufacturing and Telecom registered lead in terms of growth over last year, as well as sequentially
  • Fixed price revenue continues to increase with the largest share at over 59 percent; Net client addition remained positive during the quarter with the active client base growing for majority of the firms


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