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4 Reasons that your organization should deploy PSA tools
4 Reasons that your organization should deploy PSA tools

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At a glance

  • Information gaps left open by your diverse enterprise software packages
  • How do you bridge them?
  • Why should you deploy professional service automation tools?

 

If you are a mid-sized or a large IT services company it is safe to assume that your organization has deployed software applications like CRM, ERP, HRMS, etc., and some project management tools to manage the deliverables. 

Probably, you have some home-grown applications or spreadsheets to bridge the gaps left open by the above packages.

It is time that you should consider deploying the tools provided by enterprise-class professional services automation software. Here are the reasons why you should do that.

Reason #1 Well-tailored proposals

A project proposal is the most important document that you send to your prospective customers. A well-crafted proposal can enhance your reputation as a technology services provider, while a poorly drafted proposal may damage your chances of winning a contract.

Your organization has spent considerable resources engaging with the prospect and you don’t wish to see all that going down the drain.

An enterprise-class professional service software (PSA) can be configured to meet industry needs and fine-tuned to your organization’s policies. It can templatize your proposal-making and approval process and save time. It can handle various types of contracts like time & material, cost plus, or fixed price. 

A proposal management module of the PSA can create resource scheduling and can be used to do soft booking of resources at the right time. An integrated proposal management module can make project initiation a smooth process.

You surely don’t want to miss the above benefits!

Reason #2 Smart resource allocation

Resource management involves forecasting, acquiring, allocating, scheduling, and upskilling talent. These workflows are interdependent, but standalone HR, project management, and other packages leave gaps in the information flow. 

The resource management module of professional service automation software lets you connect business demand with resource needs and trigger talent acquisition before it is too late.  It allows you to make and update the inventory of available skill sets and plan training interventions.  

A resource management system integrated into Professional Services Automation software makes available the right resources at the right time and avoids excesses.  

The resource management module provides a factual and objective basis for assessing the skill and competency levels of your people. It lets people track their progress in acquiring new skills and what more they need to do. 

Smart resource allocation is a great way of retaining the right talent.

Reason #3 Plugging revenue leaks

PSA software ensures that data flows seamlessly from customer contracts, project cost estimation, project planning, resource utilization, deliveries & billing, and project closure. It enables accurate and timely invoicing and helps you plug profit-draining revenue leakages. 

You really cannot afford to let your billing be dependent on the manual interpretation of time sheets and billing schedules. Plugging even a few percent of your revenue leaks can pay for investment in PSA software.

Reason #4 Earning customers’ trust

PSA software helps you earn the trust of your customers by providing a "single version of the truth."  Nothing can earn you more trust than giving unambiguous and reliable information to your customers. 

When problems arise, as they often do during the execution of projects, it is important to take your customer in confidence and share your plan for solving them. PSA software puts you on top of the situation through the power of the truth.

Immediate and long-term benefits

The ability to plug revenue leakages is a very tangible and immediate benefit of professional services automation (PSA) software. On the other hand, earning the trust of your customers and employees are long-term benefits of PSA software. They are a must for the sustainability of your business. 

Deploy professional services automation software tools

If your IT services business depends on 100s or 1000s of talented people, these benefits make a very strong case for deploying PSA software in your organization. Many organizations have been reaping the benefits of using professional service automation software. 

Best way to deploy PSA tools for end-to-end digitization of your workflows is to talk to those who have helped in the digital transformation journey of several successful IT companies.

 

Shivani Kumar

Director & Head of Marketing

ProductDossier Solutions

About the author: Shivani Kumar, Co-Founder & Head of Marketing at ProductDossier, a company having a flagship product ProductDossier PSA, helping customers achieving Business Automation & Excellence. 

 


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Kytes is a leading PSA software platform built to create value for service businesses to unlock their growth potential. With Kytes, you can simplify your business processes and gain the clarity and insights to make data driven decisions that matter. Kytes digitize and automates your end-to-end project operations including project financials, project delivery and resource management leading to revenue growth and better margins. Are you ready to elevate your business to newer heights with Kytes? Schedule a demo today!

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