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BPM Best Practices Playbook

November 8, 2021 3930 0 BPM

BPM Best Practices Playbook

The BPM Best Practices Playbook has been compiled together with a vision to share learnings from across the industry in four areas (identified through interactions with many small and mid-sized players) that have significant potential to drive impact on the business operations of the BPM organizations. Our hope is that, the ‘actionable’ recommendations will help the BPM players enhance efficiency and effectiveness of these functions as well as build strong, sustainable client relationships. The first chapter about Hiring, Onboarding, and Upskilling focuses on making these functions more streamlined, effective, and future oriented. The next chapter on IT Infrastructure Standardization provides useful suggestions to create a seamless, secure, flexible, and scalable IT set-up that is cost effective, fulfils compliance obligations, and fits client demands. The third chapter is about Robotic Process Automation (RPA) and offers detailed insights to develop and execute successful automation projects. The last chapter on Contract Management includes valuable guidelines on drawing up comprehensive and meticulous contracts that not only work for the present but also have room to govern the growing collaboration between the service provider and the client. Each BPM organization has its unique suite of strengths and opportunities. Our hope is to strengthen them further by encouraging adoption of some of these best practices, most suited for each organization’s specific context.

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