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Technology: A Catalyst for Inclusion in India
Technology: A Catalyst for Inclusion in India

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 India is on the cusp of a digital revolution with the potential to transform society. Technology can bridge the digital divide, empower marginalised communities, and drive inclusive growth.

However, realising this vision requires a delicate balance between technological advancement and equitable access. While technology offers immense promise, challenges such as digital literacy, infrastructure gaps, and algorithmic bias must be addressed to ensure that the benefits of the digital revolution are shared by all.

Technology can revolutionize inclusion in various ways:

  • Accessibility: Assistive technologies and AI can empower people with disabilities
  • Remote work: Offers flexibility for diverse groups, including caregivers and those in rural areas
  • AI for bias detection: Helps identify and mitigate biases in HR processes
  • Financial inclusion: Expands access to financial services for underserved populations
  • Education: Personalized learning and immersive experiences can enhance education

However, there are several factors that can hinder technology's potential, including:

  • Digital divide: Unequal access and low levels of digital literacy could limit the adoption of technology
  • Data privacy and security: Concerns over data misuse and surveillance could impact trust
  • Algorithmic bias: Bias in algorithms could perpetuate discrimination among different segments of society
  • Accessibility: Many technologies are not designed for people with disabilities
  • Affordability: The cost of technology can be a barrier for low-income individuals

Clearly, we have some way to go to address challenges in making technology more inclusive, and we would need to adopt a multi-faceted approach to this end. Some of the ways by which we could do this, include:

  • Investing in digital infrastructure (both public and private)Promoting digital literacy
  • Developing inclusive technology, by addressing bias in algorithms at the very root
  • Fostering public-private partnerships
  • Prioritizing data privacy and security

Conclusion

 Technology can be a powerful tool for driving inclusion in India. The journey, however, is complex and multifaceted. It requires collaboration among governments, both central and state, industry, and civil society. By taking concerted steps together to address the challenges before us, we can harness the immense potential of technology to build a society where all sections of society can thrive.


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Prabhu Ganesan
Head Of Fidelity Wealth Technology, FMR India

Comment

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Technology has immense potential to drive inclusion, but to be truly effective, it must go beyond accessibility and be part of core product design from the start. India's diversity offers an opportunity to pioneer global inclusion frameworks, but are companies doing enough to tap into this potential? How can we ensure that tech solutions are addressing the unique challenges faced by marginalized communities in India?

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