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nasscom report: Software Quality Assurance: Building AI-driven competencies (Jan 2024)
nasscom report: Software Quality Assurance: Building AI-driven competencies (Jan 2024)

January 8, 2024

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Under the nasscom Future of Work initiative, we have been having conversations with subject matter experts to understand Gen AI's impact on various technology segments (IT services, BPM, etc.) in the context of work (processes/functions/tasks), workforce (talent, job roles, skillsets) and the workplace (work models, office design, etc.)

One such discussion focused on exploring how the Quality Assurance (software testing) segment is evolving due to AI & Gen AI (https://www.youtube.com/watch?v=QtWjoAzMHiM). The outcome of these conversations is a whitepaper that charts the impact of automation and AI/Gen AI on Quality Assurance and how the QA lifecycle is changing, identifies both new and evolving job roles and hence, new skillsets that need to be built.

You can review the Table of Content and the Executive Summary in the document attached.

KEY HIGHLIGHTS

Introduction:

  • Various automation trends and emerging technologies especially AI & Gen AI are shaping the Quality Assurance segment and consequently, the role of testers/quality engineers is changing

Trends:

  • QAOps - Deeper convergence of coding, testing and design
  • AI & Gen AI: Automating test case & test data generation, unit tests, and test scripts
  • Cloud-native testing: Quality assurance of solutions built for the cloud
  • Emerging areas: Visual testing, API testing and Accessibility testing

Emerging and evolving job roles:

  • Data Intelligence Analysts
  • AI Quality Engineers, QAOps Engineers
  • Voice AI Specialists
  • AI/Gen AI Test Automation Engineers
  • Test Architects
  • Existing roles that need new skills include QA Managers, ML model Validation & Monitoring, Exploratory Testing and SDETs

Role of humans:

  • Human supervision will continue to be critical at every stage of the Quality Assurance lifecycle – building the relevant context, identifying hallucinations and AI bias, validating AI-generated code, ensuring security and compliance, to name a few

You can download the full report here: https://community.nasscom.in/communities/future-work/software-quality-assurance-building-ai-driven-competencies

 

 


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Software Quality Assurance-Building AI-driven competencies-Summary - Jan 3, 2024.pdf

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Diksha Nerurkar
Practice Lead - Strategy Group (Cloud, Future of Work)

I lead nasscom's Cloud Advocacy Program and the Future of Work initiative

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