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Building New Work Models

August 10, 2023 583 0 Future of work nasscom insights

Building New Work Models

This joint nasscom-MDI research project is a compilation of best practices from HR and Business leaders that they had found effective during Covid and continue to hold importance in the current hybrid scenario.

Key Highlights

  • Three key questions that it tries to answer:
    • Build and maintain networks and relationships
    • Build and maintain culture and engagement
    • Integrate new joiners.
       
  • Key Findings that emerged during the study
    • Effective virtual management practices - Emerged to maintain work and organizations partially solved problems of keeping people and organizations together
    • However, their Potential remains underappreciated  - As organizations push for a return to office
    • While they remain relevant for hybrid workplace - A combination of in-office and virtual management practices that complement each other needs to be considered\
       
  • Best Practices:
  • Virtual management practices
    • Bring Scale to Connection and Culture
    • Connect People Across Business Units and Geography
    • Be Inclusive of:
      • Team Members Not Working From Office
      • Minorities (minorities prefer flexibility)
      • Gen Z and Younger Millennials
         
  • In Office Management Practices
    • Support Deep Connection and Relationships
    • Role Modeling of Complex Behaviors
    • Engagement Activities More Fun
    • Serendipitous Connection
    • Serendipitous Innovation
    • Sensitive Conversations
       
  • Leadership Connects
    • Address the issues that people are anxious about first.
    • Transparency, particularly in the face of uncertainty
    • Express empathy for today’s challenges
       
  • Empathy Calls
    • Build connection by removing several levels removed
    • Genuineness and empathy are central
    • Downplay hierarchical difference
       
  • Key Takeaways
    • Virtual and In-Person Management Re-in force each other
    • Need to deepen the understanding of how the two co-exist
    • Required leadership capability to be built or enhanced
    • Deepen expertise in collaboration and knowledge transfer

 

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