Topics In Demand
Notification
New

No notification found.

Blog
GCC 3.0: Spotlight on Digital, Partnerships, New Delivery Models & Future Skills

2232

0

Over the last decade, India’s GCC juggernaut has been firmly established – a journey that began as a back-office support centre has now emerged as the centre on innovation for many MNCs. Global macro-economic developments (H1-B visa issue, Brexit, etc.) are furthering the cause for offshoring to India and increasingly, MNCs are establishing India as their second largest delivery centre outside their headquarter locations.

India’s GCC segment revenue stood at $28.3 billion in FY2019, a 21% share in total exports revenue and it employs over 1 million people. GCCs have matured to enable breakthrough innovation for their parent companies, thus providing a sustainable competitive edge. They are also setting the digital roadmap (AI/ML, Big Data Analytics, IoT, RPA, etc.) for their parent companies and are the key source of digital talent.

  • ER&D GCCs registered a ~11% growth due to increasing focus on products and platforms, and the rising penetration of digital and software across industries
  • IT-BPM GCCs grew ~8% driven by a focus on automation across infrastructure and process segments
  • AI, ML, IoT, Analytics and Cloud computing are key digital focus areas for GCCs in India
  • GCCs using a combination of federated, centralised, JV/M&A approach to augment digital initiatives
  • Increasing engagement with startup community – setting up Accelerators, partnership programs, etc. – another means of digital transformation and joint GTM strategies

In terms of geographic representation, North America headquartered companies account for 70% of GCCs in India followed by Europe (20%). APAC headquartered companies are also increasingly looking to set up GCCs in India. Currently, there are about 100 GCCs from this region; leading the charge are Japan, Singapore and China.

Often, new centres being set up in India are designed as Centres of Excellence (CoEs): In various digital technologies – analytics, blockchain, AI, etc. – focused on growing competencies; Strategic CoEs (product management, state-of-the-art labs) or Market oriented (developing products for emerging markets).

Going forward, GCCs have begun to showcase their autonomy as they increasingly take ownership of complete product portfolios and digital initiatives. They are also extending their span of control to become multi-function global centres.

GCC 3.0 – Spotlight On Digital, Partnerships, New Delivery Models & Future Skills


That the contents of third-party articles/blogs published here on the website, and the interpretation of all information in the article/blogs such as data, maps, numbers, opinions etc. displayed in the article/blogs and views or the opinions expressed within the content are solely of the author's; and do not reflect the opinions and beliefs of NASSCOM or its affiliates in any manner. NASSCOM does not take any liability w.r.t. content in any manner and will not be liable in any manner whatsoever for any kind of liability arising out of any act, error or omission. The contents of third-party article/blogs published, are provided solely as convenience; and the presence of these articles/blogs should not, under any circumstances, be considered as an endorsement of the contents by NASSCOM in any manner; and if you chose to access these articles/blogs , you do so at your own risk.


images
Diksha Nerurkar
Practice Lead - Strategy Group (Cloud, Future of Work)

I lead nasscom's Cloud Advocacy Program and the Future of Work initiative

© Copyright nasscom. All Rights Reserved.