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Improving CSAT in A BPO Contact Center by Integrating Conversational AI with RPA

Data Privacy AI BPM
December 5, 2020 850 0

Imagine a banking BPO getting hundreds of loan applications each day from scores of countries that the bank services worldwide. If humans were to work on this unassisted, it would be inefficient, and error-prone leading to incorre...


Blog

Unlock Machine Learning for the Public Sector

AI
December 1, 2020 1308 0

Machine learning (ML) is the underlying technology that powers intelligent systems. While ML has been around for decades, its accessibility as a tool to transform organizations is relatively new. The lack of a singular proven path...


Blog

Prioritizing AI opportunities in the BFSI sector – Identifying right AI use cases

AI
November 30, 2020 992 0

One of the key elements for success of enterprise AI initiatives is to work on  the right AI use cases that can enable them to create long-term value for themselves. My previous article on AI use case landscape in BFSI: Guide...


Blog

AI use case landscape in BFSI: Guide to start your AI journey

AI
November 26, 2020 1431 0

Only 13% of BFSI enterprises are highly satisfied with their AI implementations, while about 50% are moderately satisfiedGlobally, BFSI organizations including banks, insurance companies and financial service providers, are at var...


Blog

Conversational AI to Reduce the Cost of Banking Customer Acquisition

Fintech AI
November 24, 2020 1336 0

“It costs five times more to acquire a customer than to retain a customer” – goes a famous adage. With due respect to this adage, if you don’t acquire new customers, your bank would cease to grow. So, one cannot overemphasize the ...


Blog

AI accelerating the shift towards BFSI models of future

AI
November 24, 2020 825 0

India’s diversified BFSI sector has undergone massive expansion and continues to play a crucial role in driving the Indian economy. With the highest FinTech adoption rate of 87%, which is significantly higher than the global avera...


The New Ground Zero for Digital Enterprises

The New Ground Zero for Digital Enterprises

COVID-19 AI Data Science & AI Community
November 7, 2020 428 0

      Understandable, of course, given the unprecedented need for home deliveries during the extended lockdown and the fact that supply chains have not scaled up, in line with the unmet demand. What’...


Blog

How Business ISVs Are Creating Differentiators & Disrupting the Market Using AI/ML

AI
November 7, 2020 501 0

In 2016, the global market for Machine Learning (ML) solutions was worth a little over USD 6.9 Billion. But if reports are true, by 2025, this figure will leapfrog to a staggering USD 96.7 Billion. Artificial Intelligence (AI...


Blog

Era of the Bots

RPA AI
November 3, 2020 788 0

In enterprise conversations of 2020 inevitably one would come across bots in various contexts. References to Chat Bots, RPA bots, CPA bots and next gen Multi Functional Cognitive Agents will be sprinkled across conversat...


Blog

Is your Call Center optimised for Peak? It can now

AI
October 31, 2020 96 0

No traditional call center can be optimized for peak. But that’s what call centers should be doing in the first place.To put that in perspective let’s take a few situationsSituation 1: You are launching a new product, you have man...


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