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Automation in BPS

Global Capability Centers
July 12, 2017 406 0

Everest’s customer surveys around customer satisfaction with AI and Automation in BPS points to a lag. It shows that Automation and AI may be BPS’ future; but Customer Satisfaction is still work in progress. 


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How is digital ecosystem affecting in-house development?

Global Capability Centers
July 12, 2017 390 0

A recent Gartner report shows that the trend is one of direct proportionality between the two. 


Blog

Financial business case/ model for GIC in India

Global Capability Centers
June 19, 2017 559 0

What are some of the key elements to be factored while creating a financial/ cost model for a new GIC in India? Including both one time and recurring cost elements. 


Blog

GIC Bengaluru: Highlights of the full day session held on 14th March, 2017

Global Capability Centers
April 11, 2017 632 0

Mr. Navneet Kapoor President & MD Target India, Chair @NASSCOM GIC Council, set the context with a welcome Note for the one day GIC conference that was held in Bangalore, 14th March 2017 on “Future Proofing your GICs through D...


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