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Five Best Ways to Improve Customer Experience through Social Media

Five Best Ways to Improve Customer Experience through Social Media

Digital Transformation Media Technology Cloud Computing
October 13, 2021 40 0

The digital world, especially the one centered around social media has today become the go-to platform for customers to not just find brands but also validate their image about the business offering. While on one side, social medi...


Digital or Death: Building New-Age Capabilities for Human Centric Innovation

Digital or Death: Building New-Age Capabilities for Human Centric Innovation

Digital Transformation Cloud Computing
October 13, 2021 2337 0

Have you ever tried putting on your shoes in hurry, only to realize that you had them the other way on? In case you have, take heart from the fact that over the last 200 odd years millions have shared in the faux pas – thanks to t...


Enabling Sustainability through Cloud : Zero Waste, Zero Emissions and Zero Inequality

Enabling Sustainability through Cloud : Zero Waste, Zero Emissions and Zero Inequality

Digital Transformation Energy & Utilities Impact Stories Future of work Tech for Good Cloud Computing
October 8, 2021 1093 0

Just a few weeks ago a scientific report from the UN’s Intergovernmental Panel on Climate Change – or IPCC – made it very clear: human activity is changing the climate in unprecedented and irreversible ways. The report called clim...


CLOUD-BASED INNOVATIVE COLLABORATION

CLOUD-BASED INNOVATIVE COLLABORATION

Collaborations Digital Transformation Engineering Research & Design Cloud Computing
October 6, 2021 3095 0

Remote working has succeeded so far thanks to the cloud. But it can be better, and businesses shouldn’t simply replicate traditional working practices online. A true transformation is required to empower employees and realize the ...


Six Major Benefits Of Using ACD In Contact Center

Six Major Benefits Of Using ACD In Contact Center

Media Technology Tech for Good Cloud Computing
October 5, 2021 80 0

Contact centers experience heavy traffic and peak loads varies depending upon the nature of business. With multiple calls pouring in, it is essential to route the calls to the most capable agents and minimize the hold time. This i...


Augmenting CloudOps with Cloud Incident Response

Augmenting CloudOps with Cloud Incident Response

Cloud Computing
October 1, 2021 40 0

The pandemic forced the world to discover new ways to deal with almost everything. It also changed the way we work. While we are all settled in "the new normal" - work from home scenario, it has forced organizations to put extra e...


Cloud ERP: Dispelling Myths from Reality

Cloud ERP: Dispelling Myths from Reality

Cloud Computing
September 30, 2021 33 0

Cloud has become an integral piece of modernization for leading enterprises. It has simplified the way we communicate with our customers, vendors, suppliers and stakeholders. Cloud ERP can be the best from a business point of view...


How to Evaluate Cloud Contact Centre Software

How to Evaluate Cloud Contact Centre Software

Media Technology AI Cloud Computing
September 29, 2021 30 0

It is with the intention of providing superior experience to customers, that a business invest in call center. It also ensures that all the interactions are kept organised, systematic and easy to implement for its agents. Now alth...


Simplifying AWS environments with AWS Landing Zone and Control Tower

Simplifying AWS environments with AWS Landing Zone and Control Tower

Cloud Computing
September 24, 2021 351 0

A lot has been spoken and written about the cloud and the advantages it offers. However, with all these benefits, there are some complexities that one needs to deal with; the major one is the separation of resources based on the u...


Evolution of Outsourcing: Outsourcing via the Cloud

Evolution of Outsourcing: Outsourcing via the Cloud

Talent & Skills Future of work Cloud Computing
September 24, 2021 137 0

  The historical context Services Outsourcing started in earnest in the 1990s - around 30 years ago - primarily as a means for achieving savings via Cost arbitrage.  At that point of time, internet connectivity ...


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