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COVID-19
7 Benefits of  Video Contact Centers

7 Benefits of  Video Contact Centers

Sales & Marketing COVID-19
August 11, 2021 263 0

Do you provide in-person customer service? Do you sell products or services that need to build trust before the purchase? Does your support team need to share screen or advisors need to view the customer or goods during the ...


How To Set Up A Work From Home Culture In A Contact Center

How To Set Up A Work From Home Culture In A Contact Center

Future of work COVID-19
August 11, 2021 443 0

“ Starting with trust and giving employees great autonomy and flexibility allows people to feel independent and empowered while still feeling like part of something bigger. This leads to happy , loyal employees with a rich quality...


Digital Marketing In The Post COVID-19 World

Digital Marketing In The Post COVID-19 World

Sales & Marketing COVID-19
August 4, 2021 384 0

There’s an old saying that goes thus: “In good times you should advertise. In bad times you must advertise.” Meldrum & Fewsmith conducted a series of six studies that conclusively show that advertising aggressively during...


COVID-19 and Supply Chains - The Digitalization Imperative

COVID-19 and Supply Chains - The Digitalization Imperative

Digital Transformation Industry 4.0 COVID-19
July 30, 2021 1368 2

The pandemic, COVID-19, has brought supply chain planning executives and managers back to the drawing board. They are trying to answer the fundamental question on, “What is supply chain disruption, and what can technology do to he...


How are the Indian ER&D companies responding to the Coronavirus pandemic?

How are the Indian ER&D companies responding to the Coronavirus pandemic?

Engineering Research & Design COVID-19
July 29, 2021 56 0

The Covid pandemic has drastically impacted the organisations and businesses. While combating the virus, the ER&D industry’s topmost priorities have been its people’s safety and providing support to the health infrastructure. ...


HOW TO HANDLE WFH WITHOUT COMPROMISING YOUR WELL-BEING

HOW TO HANDLE WFH WITHOUT COMPROMISING YOUR WELL-BEING

Future of work COVID-19
July 29, 2021 65 0

Remote work has now become the default way business's function. But not everyone has been able to warm up to it. Many people feel distressed by the lack of in-person workplace interactions that characterized the pre-COVID era....


PAVING THE WAY FOR WORKPLACES OF TOMORROW

PAVING THE WAY FOR WORKPLACES OF TOMORROW

Future of work COVID-19
July 29, 2021 286 0

The pandemic has served humanity a thorough reminder of the second law of thermodynamics. In orderly systems (like the business sphere), chaos or entropy is an ever-increasing entity. So, when everyone least expected it, COVID-19 ...


NASSCOM IDC Report - Technology Sector in India- Building Capabilities to Win in the New Normal

NASSCOM IDC Report - Technology Sector in India- Building Capabilities to Win in the New Normal

COVID-19
July 29, 2021 4736 1

NASSCOM in partnership with IDC conducted an analysis to evaluate response strategies of technology firms based in India (including GCCs, MNCs and start-ups) during the second wave of COVID-19.


How Artificial Intelligence (AI) Can Enhance Enterprise Efficiency in The Post COVID Era

How Artificial Intelligence (AI) Can Enhance Enterprise Efficiency in The Post COVID Era

AI COVID-19
July 14, 2021 35 0

The COVID-19 pandemic has completely transformed how enterprises across every domain provide services and handle business processes. It has not only altered the future of work but has also redefined customer services with the use ...


How COVID-19 Has Changed “The Future of eCommerce”

How COVID-19 Has Changed “The Future of eCommerce”

e-Commerce COVID-19
July 14, 2021 111 0

E-Commerce has already been part of a majority of people around the world for more than half a decade and the spread of Coronavirus has just only added more customers to the platform. With people forced to stay in the confines of ...


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