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It's Time to Transform your CX with Cloud

It's Time to Transform your CX with Cloud

Data Science & AI Community Cloud Computing
January 24, 2022 247 1 Read Article

There has been quite a rush to migrate to a cloud contact center solution also referred to as CCaaS (Contact Center as a Service). As a member of a solution providing brand, I witness our sales team working overtime because t...


Working on an AI Project? Here’s How Much Data You’ll Need.

Working on an AI Project? Here’s How Much Data You’ll Need.

AI Data Science & AI Community
January 24, 2022 422 0 Read Article

Considering that 80% of the work required for an AI project is collecting and preparing data, determining how much data you will need is a critical first step to correctly estimate the effort and cost for the whole project. Rather...


How to turn your Contact Center into a Profit Center?

How to turn your Contact Center into a Profit Center?

Data Science & AI Community Cloud Computing
January 17, 2022 616 0 Read Article

Is your Contact Center a Profit Center? More importantly, how are you measuring your profitability? Is it measured by customer satisfaction or agent productivity? Well, let’s find out. The success of a contact center is de...


Data Science for Transport

Data Science for Transport

Data Science & AI Community
January 11, 2022 1217 0 Read Article

  The transportation business is responsible for the safe and efficient movement of people and goods. Traffic sensors, electronic access control, mobility management, and traffic display systems are just a few of the trans...


What it takes to hire top data science talent

What it takes to hire top data science talent

Talent & Skills Data Science & AI Community
January 4, 2022 287 0 Read Article

  Top salary and complimentary food may not be enough when it comes to hiring data scientists. One of the most in-demand careers in the twenty-first century is that of a data scientist. Today, there are a lot more organiza...


How AI-Enabled Demand Forecasting Boosts Logistics?

How AI-Enabled Demand Forecasting Boosts Logistics?

AI Inside AI Data Science & AI Community
December 24, 2021 1078 0 Read Article

Demand forecasting is one of the most important aspects of logistics. While some businesses are able to make educated guesses based on previous years' sales, demand forecasting using artificial intelligence (AI) technology can hel...


Lead Generation Metrics: 6 Tips to Measure the Success of your Business

Lead Generation Metrics: 6 Tips to Measure the Success of your Business

SME Connect Data Science & AI Community
December 23, 2021 260 0 Read Article

Lead generation metrics are precisely what they claim to be. These metrics can be analyzed to get a measure of how the company in question is performing at the marketplace. It is essential to quantify the right lead generation met...


6 Ways of SMS to Improves Customer Service for Businesses

6 Ways of SMS to Improves Customer Service for Businesses

Digital Transformation Data Science & AI Community
December 21, 2021 208 0 Read Article

In this article, we are going to look into the ways businesses can make use of text messaging to improve their customer service offerings.  Six Ways to Incorporate SMS for Better Customer Service A. Alerts and Reminders...


Machine Learning for Telecom

Machine Learning for Telecom

Data Science & AI Community Cloud Computing
December 21, 2021 468 0 Read Article

Machine learning is a branch of artificial intelligence that allows computers to learn without being explicitly programmed. It can be used to generate predictions and decisions based on previous data, making it beneficial in a v...


Call Center Software Features That Are Necessary To Avoid Day-to-Day Challenges

Call Center Software Features That Are Necessary To Avoid Day-to-Day Challenges

Data Science & AI Community Cloud Computing
December 20, 2021 205 0 Read Article

Call center champions have a huge platter of solutions to choose from. There are multiple solutions that can be segmented upon pricing or features. Now, obviously you wouldn’t buy a solution that fits your budget but not your busi...


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