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Digital Transformation
5 things you didn’t know about today’s contact centres

5 things you didn’t know about today’s contact centres

Digital Transformation
January 28, 2021 545 0

The term ‘contact centre’ often suggests a physical office space filled with agents in cubicles, reading off a standard script. The idea of long wait times, high call volumes, and very little personalisation, all contributes to th...


Blog

Contextualizing customer experiences in a connected digital economy

Digital Transformation
January 27, 2021 710 0

New technologies such as Internet of Things (IoT), Augmented Reality (AR), Virtual Reality (VR), Mixed Reality (MR), virtual assistants, chatbots, and robots, are generally powered by Artificial Intelligence (AI), a very powerful ...


MarTech – The Digital Customer Experience Imperative From Personalized Products to Personalized Experiences

MarTech – The Digital Customer Experience Imperative From Personalized Products to Personalized Experiences

Digital Transformation
January 21, 2021 2644 0

Marketing Technology (MarTech) has witnessed continuous growth primarily driven by the expansion of the digital economy. This trend got accelerated during COVID resulting in a huge shift in consumer behaviour, increasing the impor...


6 ways to sure success in your Email Marketing

6 ways to sure success in your Email Marketing

Sales & Marketing Digital Transformation
January 20, 2021 729 0

Here are a few tips to make customers/prospects open your emails with excitement. 1. Write compelling subject lines. there are several ways how you can make catchy subject lines. . Create some curiosity or fear of missing o...


Contextualizing customer experiences in a connected digital economy

Contextualizing customer experiences in a connected digital economy

Digital Transformation
January 20, 2021 2189 0

New technologies such as Internet of Things (IoT), Augmented Reality (AR), Virtual Reality (VR), Mixed Reality (MR), virtual assistants, chatbots, and robots, are generally powered by Artificial Intelligence (AI), a very powerful ...


Blog

Driving Customer Delight with Data Governance

Digital Transformation
January 14, 2021 919 0

It’s become so that no business can now overstress the importance of data governance.Data is a treasure trove. Data-driven insights can propel your digital transformation initiatives, improve efficiencies, cement customer relation...


Blog

GIFing you an Insight into No-Code

Digital Transformation
January 12, 2021 632 0

We all love a good GIF to convey what no image or text can; in the same way, no-code can convey ease and agility to your business like nothing else can.Understanding new concepts by reading blog after blog can be quite taxing, esp...


How End-user Computing (EUC) Self-Healing Boosts User Productivity

How End-user Computing (EUC) Self-Healing Boosts User Productivity

Digital Transformation
January 7, 2021 1880 0

Has it ever happened to you that while working on a supercritical deliverable on your laptop/desktop, the application freezes or the OS behaves abnormally, nothing works except the clock that keeps ticking? You try hitting all the...


Blog

Can Serverless Computing Change the Developer’s World Forever?

Digital Transformation
January 1, 2021 796 0

You can create a web app. And, you will no longer need to secure and manage a server.Seems like a dream come true for a front-end developer? Well, hold your horses! A genuinely serverless reality is far away. But, with the advent ...


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