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Digital Transformation
How Can Chatbots Help In Debt Collection Process?

How Can Chatbots Help In Debt Collection Process?

Tech for Good Digital Transformation
October 20, 2021 53 0

The financial industry has been undergoing a digital transformation. From waiting in queues outside bank to getting most things done online, the industry has come a long way. Automation has been at the very center of this transfor...


Seven Essentials Of A Customer Experience Strategy

Seven Essentials Of A Customer Experience Strategy

Digital Transformation
October 19, 2021 29 0

Being in the Customer Experience Industry for the last seven years, there are more than a hundred ways I have seen. Few might fit the start-ups, few others might fit the mature organizations since the customer expectations vary ba...


Transforming Customer Experience With Tech In A Digital World

Transforming Customer Experience With Tech In A Digital World

Digital Transformation
October 18, 2021 62 0

Transforming Customer Experience with Tech in a Digital World Lockdowns and social distancing norms have impacted customer behaviour like never before. Over the course of the pandemic, customers have become more digitally savvy...


7 amazing ways for Real Estate Digital Marketing with results

7 amazing ways for Real Estate Digital Marketing with results

Digital Transformation
October 18, 2021 18 0

Digital marketing has become an integral part of every industry and Real Estate is no exception. Real estate is a competitive market and it's hard to get your head above the noise. So, how do you make your company stand out? Ma...


Innovation and agility are hallmarks of successful growth for Banks

Innovation and agility are hallmarks of successful growth for Banks

BFSI Fintech Digital Transformation
October 18, 2021 167 0

There are more than 854 million people with mobile money accounts in 90 countries, and there is $1.3 billion worth of transactions done through these accounts every day. Sub-Saharan Africa has led the charge in mobile money techno...


The Six Most Important Components of a Customer Experience

The Six Most Important Components of a Customer Experience

Digital Transformation
October 18, 2021 39 0

Thus, it is quite clear that customer experience is the key to the success of any business. This is the reason why every business needs to analyze the below-mentioned six triggers that impact a customer's experience. ...


Five Best Ways to Improve Customer Experience through Social Media

Five Best Ways to Improve Customer Experience through Social Media

Digital Transformation Media Technology Cloud Computing
October 13, 2021 40 0

The digital world, especially the one centered around social media has today become the go-to platform for customers to not just find brands but also validate their image about the business offering. While on one side, social medi...


Digital or Death: Building New-Age Capabilities for Human Centric Innovation

Digital or Death: Building New-Age Capabilities for Human Centric Innovation

Digital Transformation Cloud Computing
October 13, 2021 2339 0

Have you ever tried putting on your shoes in hurry, only to realize that you had them the other way on? In case you have, take heart from the fact that over the last 200 odd years millions have shared in the faux pas – thanks to t...


How To Improve Outbound Call Productivity For Your Contact Center?

How To Improve Outbound Call Productivity For Your Contact Center?

Media Technology Digital Transformation
October 12, 2021 39 0

There is always a certain concern around outbound calling than inbound calling. It is easier to prepare for support calls than for sales. People often confuse cold calling with outbound calling process. These terms are used interc...


Digitisation, the backbone of future workplaces

Digitisation, the backbone of future workplaces

IOT Digital Transformation
October 11, 2021 1051 0

What are some of the key strategies implemented by the team for the company in the past year to ensure safety and workplace efficiency? Safety and workplace efficiency are linked in the context of an office environment, but they ...


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