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Digital Transformation
The Evolution of a Strategic Product Development Relationship

The Evolution of a Strategic Product Development Relationship

Digital Transformation Strategic Innovation Group
January 19, 2022 208 0 Read Article

“The measure of intelligence is the ability to change” — Albert Einstein.  Evolution, whether considered solely in terms of a product development process or understood in relation to a product development relationship...


Is IVR still relevant in today’s Customer Service Industry?

Is IVR still relevant in today’s Customer Service Industry?

Digital Transformation
January 18, 2022 363 0 Read Article

Interactive Voice Response (IVRs) has been around for a long time. The invention of this technology dates back to the 70s. Since then, it has gone through numerous upgrades, making it what it is today. But IVRs are no longer the o...


6 Best Trends to Ensure Customer Success in 2022

6 Best Trends to Ensure Customer Success in 2022

SME Connect Digital Transformation
January 17, 2022 868 0 Read Article

A customer's experience is an essential asset for every company. With the start of 2022, one might wonder what more can be done, in a competitive ecosystem, where everyone is exploring ways to enhance customer success. Above all, ...


Leveraging Location Intelligence in the Retail Sector

Leveraging Location Intelligence in the Retail Sector

Retail - FMCG, CPG Digital Transformation
January 14, 2022 588 0 Read Article

  The retail industry has seen exponential growth in recent times. To keep up with their own success, it is time for them to employ innovative strategies at the earliest. Location intelligence (LI) is one of the tried and ...


Logistics Workflow Automation

Logistics Workflow Automation

Digital Transformation
January 13, 2022 368 0 Read Article

Technology changes the way we work. Imagine the era before use of any technology and now each office has a PC, a software, internet connectivity, mobile technology and cloud. Nobody wants the data now on prem and have started...


The role of Leadership in Digital Transformation

The role of Leadership in Digital Transformation

Digital Transformation
January 12, 2022 375 0 Read Article

  Digital transformation is something that has become a common buzzword within the business community, but what does it mean? At its core, digital transformation is about using new technologies and innovative methods to im...


What Opportunities does Metaverse bring to IT Services Organizations?

What Opportunities does Metaverse bring to IT Services Organizations?

Digital Transformation IT Services Current Issues
January 12, 2022 1077 0 Read Article

Every now and then, a new tech word gets introduced in the market and creates a buzz among tech geeks. In 2014, the term was Virtual Reality (VR). If you remember, during early 2014, all social media platforms were bombarded with ...


Hybrid Events- Streamlining Activities on the Day of the Event

Hybrid Events- Streamlining Activities on the Day of the Event

Digital Transformation Engagement COVID-19
January 11, 2022 377 0 Read Article

  Engineering a successful hybrid event is no simple task. Event managers spent hours and hours on research, followed by a fool-proof strategy to kick start these events. As hybrid events bring virtual and in-person attend...


How Does An ACD Work?

How Does An ACD Work?

Digital Transformation Cloud Computing
January 11, 2022 372 0 Read Article

Automatic call distribution (ACD) is an essential feature of a call center setup. It is responsible for queue management and responsibly distributing all incoming calls to relevant employees/agents. If you are in the customer supp...


What Is an IWMS? Here’s Your Definitive Guide

What Is an IWMS? Here’s Your Definitive Guide

Product/Startups Digital Transformation
January 10, 2022 322 0 Read Article

An integrated workplace management system (IWMS) is a software platform used across an organization—including within maintenance, IT, and HR departments—to manage all aspects of a company’s facilities, equipment, and space usage. ...


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