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Emerging Tech
Evolution of Contact Center Solutions

Evolution of Contact Center Solutions

Emerging Tech
February 9, 2022 290 0

Today, contact centers are the backbone of the customer service industry. They have evolved in the last six decades as technology advanced. They started with the simple PBX systems in 60’s. The ACD (Automatic Call Distribution) ...


Ethical AI: Discussion Charter

Ethical AI: Discussion Charter

Data Privacy AI Inside Emerging Tech AI Analytics
February 7, 2022 307 0

Introduction Any discussion around Ethical AI should necessarily start with the ‘Data Subject’ and not just the ‘Data Controller’ or the ‘Data Processor’. The European GDPR, for example, makes a clear distinction amo...


Charting the digital growth roadmap with GCCs accelerating the pace

Charting the digital growth roadmap with GCCs accelerating the pace

Digital Transformation Fintech Emerging Tech Big Data Analytics
February 2, 2022 9 0

There couldn’t be a more apt time to discuss factors that will drive the growth of Global Capability Centers (GCCs) in India. As necessitated by the pandemic, GCCs have fast adapted to the new normal. GCCs have proven their resili...


The Future of Insurtech: Surviving in the New Normal

The Future of Insurtech: Surviving in the New Normal

Emerging Tech Fintech
January 18, 2022 293 0

Insurance Sector Outlook 2020 saw economy-wide crisis and numerous changes in consumer habits, expectations, and behaviours. The COVID-19 pandemic led to an increased awareness around insurance among all stakeholders—from regul...


Total Experience Can Transform Businesses for The Next Normal

Total Experience Can Transform Businesses for The Next Normal

Tech for Good Emerging Tech
January 11, 2022 300 0

Organizations have been unlocking the power of creating engaging experiences- be it customer experience (CX), employee experience (EX), user experience (UX) and multi-experience (MX). But businesses are becoming more virtual and d...


The Next Social Robot Can Read Your Emotions

The Next Social Robot Can Read Your Emotions

AI Emerging Tech
January 11, 2022 368 0

It has been over 100 years since the first robot was designed. And just see how these intelligent machines are getting more human. Yes, human, I mean and not merely humanoid. It's a story of transition from the days when autonomou...


IIoT Based Remote Machine Monitoring – An Essential Pre-requisite For Smart Factory Operations

IIoT Based Remote Machine Monitoring – An Essential Pre-requisite For Smart Factory Operations

Emerging Tech Tech for Good Manufacturing
January 3, 2022 3643 0

That which does not get measured does not get managed. The manufacturing and process industry of today is taking this more seriously than ever. Since the earliest days of manufacturing, factory operators have quantified various pa...


Top 5 Trends in Facilities Management

Top 5 Trends in Facilities Management

Tech for Good Emerging Tech
December 20, 2021 276 0

Facilities managers are increasingly becoming strategic partners and taking on leading roles when it comes to setting the direction for corporate workplace planning. Factors driving this change include shifts in expectations fo...


New Technologies in Computer Science: What's Trending?

New Technologies in Computer Science: What's Trending?

Tech for Good Emerging Tech
December 15, 2021 3524 0

The advent of the Internet and its impact on computer science has changed many things. The way we communicate, work, and live our everyday lives has been forever altered by the rise of the Internet. As a result of this technologic...


Automation Trends 2022 – More and more automation the year ahead

Automation Trends 2022 – More and more automation the year ahead

Emerging Tech
December 14, 2021 323 0

Automation aced to weather the storm that the world suffered during the pandemic, it was a savior that empowered organizations to maintain business continuity and uplift team morale while they work remotely. With the breakthrough ...


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