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Assuring a Higher 'Net Promoter Score' with IIoT

IT Services
May 10, 2016 383 0

During the recent ARC Forum, Matt Orcutt, Director, Customer Experience, Ingersoll Rand Residential HVAC delivered a presentation on adoption of digital technologies including IIoT to improve the overall customer experience. The a...


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Unified Payment Interface Set to Revolutionize The Cashless Transactions in India

IT Services
May 9, 2016 496 0

Since the launch of Unified Payment Interface (UPI) by NPCI (National Payment Corp of India) over last week, there has been a lot of buzz on how UPI can become a game changer for cashless transactions. It is currently regarded as ...


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Quantifying customer perception to enable strategic problem solving

IT Services
May 4, 2016 377 0

The growing emphasis on customer experience has made it essential for any business to better understand their customer testimonials and sentiments at a deeper level. Brands are increasingly judged by the overall experience rather ...


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Automation in core IT application services is not as evolved as other streams like BPO, Infrastructure Services etc., Do you agree or disagree and why ?

IT Services
February 18, 2016 812 0

Automation in core IT application services is not as evolved as other streams like BPO, Infrastructure Services etc., Do you agree or disagree and why ?


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Indian IT-BPM industry maintains double-digit growth; on track to reach USD 350 billion by 2025

IT Services
February 6, 2016 651 0

The National Association of Software and Services Companies (NASSCOM) reveals various trends that enabled the Indian IT-BPM industry to clocking double-digit growth of 12.3 percent (constant currency terms) in exports and 10 perce...


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