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Six Major Benefits Of Using ACD In Contact Center

Six Major Benefits Of Using ACD In Contact Center

Media Technology Tech for Good Cloud Computing
October 5, 2021 96 0 Read Article

Contact centers experience heavy traffic and peak loads varies depending upon the nature of business. With multiple calls pouring in, it is essential to route the calls to the most capable agents and minimize the hold time. This i...


A Comparative Analysis Between React Native CLI & Expo CLI

A Comparative Analysis Between React Native CLI & Expo CLI

Industry 4.0 Mobile & Web Development Tech for Good Digital Transformation
October 4, 2021 124 0 Read Article

In today’s competitive marketplace, application developers are gravitating towards hybrid applications that combine elements of both web and mobile applications. In order to do this, application developers are readily choosing Rea...


Benefits of Natural Language Processing for the Supply Chain

Benefits of Natural Language Processing for the Supply Chain

Tech for Good
October 1, 2021 1326 0 Read Article

Natural language processing (NLP) is technology that allows software and computer systems to analyze, understand and act on requests and information input through normal human language. Traditionally, we interact with machines ...


Role of omnichannel analytics in contact center

Role of omnichannel analytics in contact center

AI Engagement Tech for Good Media Technology
September 29, 2021 41 0 Read Article

Omnichannel is meant to offer a uniform customer experience across multiple channels, products/services and the buying stages. Therefore, analysing how a customer’s journey progresses, the touch points they come across and th...


Technical Due Diligence of Workplace Environment through High – Performance Evaluation

Technical Due Diligence of Workplace Environment through High – Performance Evaluation

Tech for Good
September 27, 2021 1161 0 Read Article

At workplaces, we can evaluate a high-performance building by analyzing and making suitable recommendations on the workspace configurations and maintenance In the past decade, there has been a massive shift towards environmenta...


Why Email Is Critical To Omnichannel Customer Experience?

Why Email Is Critical To Omnichannel Customer Experience?

Tech for Good
September 27, 2021 19 0 Read Article

An omnichannel customer experience will be seamless, consistent, and across all channels. Omnichannel marketing can improve your sales potential and customer relationships. When participating in an omnichannel campaign, email mark...


Connecting the dots between AR Marketing and Sales Funnel

Connecting the dots between AR Marketing and Sales Funnel

Sales & Marketing Tech for Good Emerging Tech
September 22, 2021 165 0 Read Article

The very definition of marketing is dynamic and ever-changing. Businesses that understand this essence and adopt various means to integrate new-age marketing approaches see a definite change in the outcome from their sales funnel....


Future of Work: How Technologies can Benefit HR Managers?

Future of Work: How Technologies can Benefit HR Managers?

Industry 4.0 Future of work Tech for Good COVID-19
September 21, 2021 104 0 Read Article

Every industry, from real estate to e-commerce and people working in them, right from software developers to HR managers, was impacted differently by COVID-19. The shift to work-from-home culture, gig or contractual hiring, emp...


Decoding GovTech: Understanding Significance

Decoding GovTech: Understanding Significance

IT Services Government Schemes Tech for Good
September 20, 2021 703 0 Read Article

Every crisis carries with it an extraordinary ability to “nudge” us into a new world order. Coming together for a common purpose, seeing things differently and creating a bias for action are responses that have helped sapiens surv...


How traffic impacts navigation: 4 insights on real-time and predictive flow

How traffic impacts navigation: 4 insights on real-time and predictive flow

Data Science & AI Community Digital Transformation Smart Mobility Emerging Tech Tech for Good Cloud Computing
September 8, 2021 589 0 Read Article

Traffic takes a toll on us all: wasting drivers’ time, costing cities billions each year and damaging the environment. To tackle traffic effectively, you need to know what to expect on the road ahead – and real-time and predictive...


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