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The right mix of automation and human touch is imperative to elevate the customer experience

The right mix of automation and human touch is imperative to elevate the customer experience

BPM AI Analytics
November 17, 2022 184 1

After being hit by the pandemic, Indian organizations’ comeback has been promising. Learning from the hindrances during the pandemic, they are in a stronger position in comparison to their global counterparts, when it comes to dea...


The modern operations opportunity for a future-ready business

The modern operations opportunity for a future-ready business

BPM
October 17, 2022 4255 0

Operations has not historically been an excitement-inducing topic in the minds of business leaders. Considering its close association with notions such as “optimization,” “cost-reduction” and “back-office,” operations’ lack of gla...


The Evolution of BPM Services | Cost, Outcomes, and Growth

The Evolution of BPM Services | Cost, Outcomes, and Growth

BPM
October 12, 2022 3923 1

The report conducted in partnership with HFS Research highlights the current state of the BPM industry and the readiness of the BPM service providers to adapt and evolve with the changing needs of global enterprises. The research ...


Ideation to execution: Scaling new ideas for growth

Ideation to execution: Scaling new ideas for growth

BPM
October 11, 2022 324 0

Drive greater business growth by incorporating these three keys that turn inspiration into reality! Product and service innovation are the core engines of business growth. The modern economy is populated by companies that bring...


Moments of delight”: UX/UI design and personalization of experiences and journeys at scale

Moments of delight”: UX/UI design and personalization of experiences and journeys at scale

Digital Transformation BPM
October 10, 2022 256 0

For the last 10 years, capturing richer customer experiences (CX) via UX/UI design has been elusive – in spite of the enormous investments in advanced analytic and predictive capabilities. Not anymore. We’re approaching the thr...


Regional Strategies to Produce a Global Powerhouse

Regional Strategies to Produce a Global Powerhouse

BPM
October 7, 2022 226 0

Think local, act global, is the new mantra of globalization. Believed to be an antithesis of regionalization for the longest time, globalization is now being touted as a sum total of several regional tracks. The pandemic has espec...


Building a Future-fit Skilling Ecosystem for Human-ware Tomorrow

Building a Future-fit Skilling Ecosystem for Human-ware Tomorrow

BPM
October 7, 2022 5226 0

In the 1980s, Japanese carmakers faced a unique dilemma. They wanted to automate, but in a manner that would not alienate their workforce. The approach they adopted is what we now call human-ware – the co-existence of humans and b...


Architecting the future of finance for CFOs

Architecting the future of finance for CFOs

BPM
October 7, 2022 215 0

  When Phoenician merchants recorded trade transactions on earthen tablets 5,000 years ago, the finance function was born. As technology evolved over centuries, earthen tablets were replaced by new-age digital tools, resha...


The six essential elements for digitally transforming customer experiences

The six essential elements for digitally transforming customer experiences

BPM
October 3, 2022 273 0

The six essential elements for digitally transforming customer experiences Today, companies succeed or fail based on customer experience (CX). Organizations that combine data, analytics, and digital to provide personalized cust...


Functional Code Vs Structural Code Analyzers

Functional Code Vs Structural Code Analyzers

Cloud Computing BPM
September 16, 2022 183 0

Functional Code Vs Structural Code Analyzers   Introduction   Modern day enterprises are critically dependent on business applications. These applications are a collection of data and business logic encapsula...


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