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Building Resilience in Business Eco-System

Building Resilience in Business Eco-System

COVID-19 Cyber Security & Privacy Digital Payment Safety BFSI BPM
June 24, 2021 72 0

With the outbreak of the pandemic, the world is clearly confronted with a new, challenging, and unpredictable occurrence. Consumers in the "New Normal" have different decision-making processes than in the pre-pandemic era, thus ha...


Enabling Digital Transformation

Enabling Digital Transformation

HealthTech and Life Sciences BPM
April 20, 2021 3808 0

The industry evolved over the last 20 years, emerging as the thought leader defining the vision and future for the industry. Starting from voice-based call services, the industry has evolved to reimagine operations from the back o...


The Changing Face of Customer Service in the BPM Industry

The Changing Face of Customer Service in the BPM Industry

BPM
March 27, 2021 789 1

COVID-19 has resulted in a complete overhaul of business strategies across industries with a focussed shift towards digital solutions. While businesses have always adapted to meet consumer expectations, the goal posts were moved f...


NASSCOM 2021 CEO Survey: The Year of Many Possibilities

NASSCOM 2021 CEO Survey: The Year of Many Possibilities

IT Services BPM
March 3, 2021 2576 0

As one of the source material for the annual Strategic Review report, NASSCOM Insights conducts a survey amongst CEOs of member companies that focuses on industry expectations for the coming year. The 2021 edition is titled “NASSC...


Technology Sector In India 2021- New World: The Future is Virtual/Strategic Review

Technology Sector In India 2021- New World: The Future is Virtual/Strategic Review

BPM
February 15, 2021 4534 0

The Annual industry fact book covers in detail the trends that shaped the year, the segmentwise performance of the industry and the outlook for next year. The underlying theme this year is the pandemic-led global reset,  the digi...


Blog

Digital Transformation in the BPM Industry

BPM
February 2, 2021 541 1

It’s high time for the “Business process management (BPM) industry which aims to improve, optimize, and automate business processes of its clients should adopt Digital Transformation for itself and stay ahead of the cu...


Business Process Management (BPM) 4.0: Heralding the Start of a New Era

Business Process Management (BPM) 4.0: Heralding the Start of a New Era

BPM
January 29, 2021 5191 1

NASSCOM partnered with Everest Group to gauge the new business opportunities and key levers that will drive growth for the BPM industry in the ‘New Normal’. The report highlights the evolution of the BPM industry to BPM 4.0 – whic...


Blog

Improving CSAT in A BPO Contact Center by Integrating Conversational AI with RPA

Data Privacy AI BPM
December 5, 2020 850 0

Imagine a banking BPO getting hundreds of loan applications each day from scores of countries that the bank services worldwide. If humans were to work on this unassisted, it would be inefficient, and error-prone leading to incorre...


The journey to customer delight: While being Agile

The journey to customer delight: While being Agile

BPM
October 14, 2020 3315 0

Turn to Business as Unusual – The next normal The COVID story continues to simmer and be a hot topic as businesses step into the next normal future, from thinking about it, to making it work. What to start, stop, accelerate an...


Blog

Software Development Process Metrics ---- Why Should You Care ?

BPM
October 14, 2020 223 0

“A recent customer increased its productivity by more than 300% without working extended hours in the last 6 months. You could be the next.”Software development process metrics are a way to measure your development process activit...


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