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Improving CSAT in A BPO Contact Center by Integrating Conversational AI with RPA

Data Privacy AI BPM
December 5, 2020 850 0

Imagine a banking BPO getting hundreds of loan applications each day from scores of countries that the bank services worldwide. If humans were to work on this unassisted, it would be inefficient, and error-prone leading to incorre...


The journey to customer delight: While being Agile

The journey to customer delight: While being Agile

BPM
October 14, 2020 3315 0

Turn to Business as Unusual – The next normal The COVID story continues to simmer and be a hot topic as businesses step into the next normal future, from thinking about it, to making it work. What to start, stop, accelerate an...


Blog

Software Development Process Metrics ---- Why Should You Care ?

BPM
October 14, 2020 224 0

“A recent customer increased its productivity by more than 300% without working extended hours in the last 6 months. You could be the next.”Software development process metrics are a way to measure your development process activit...


Blog

Digital dashboard for better coordination and insights

BPM
August 28, 2020 537 0

A smart watch is not enough to track your health.Having a smart watch will seem great to anyone who is serious about improving their health. It can track how much you exercised, how many calories you burned, and even your pulse.Bu...


Blog

EHS – Disruptive Technologies that changing the way it operates!

BPM
July 15, 2020 1141 0

Awareness about Environment, Health and Safety has been incremental over last couple of decades and lot has been invested proving EHS issues. Tracking injuries, transportation mishaps, leading indicators, and related environmental...


Blog

3Cs – Customer, Culture and Competence, Driving business value for your customers

BPM
March 23, 2020 535 0

“The value of an idea lies in the using of it “ – Thomas Edison, Inventor‘Innovation’ is probably amongst the most cliched words in today’s world of  ‘disruptive’ change fueled by ‘d...


Blog

Is Robotics a Revolution in Business Process Automation ?

BPM
February 26, 2020 749 0

New Trends in FINTECH:RPAJuniper Research has estimated that RPA revenues of about $1.2 billion by 2023PWC says, “By using RPA, financial institutions are finding they can get the real-time support they need, and they can use staf...


Technology Sector in India 2020 – TECHADE – The New Decade Strategic Review

Technology Sector in India 2020 – TECHADE – The New Decade Strategic Review

BPM
February 7, 2020 5403 0

It also features the key megatrends that are imperative as we start the new decade, and how they are creating new opportunities for the technology industry. Decade in Review The FY1999-FY2009 decade saw exponential growth of t...


Blog

Re-Imagine Your Business Models by Leveraging the Power of RPA with Blockchain.

BPM
October 11, 2019 1243 0

“Disruption is the new normal.” Is this an overstatement? Probably not. The fourth industrial revolution is witnessing an astronomical rise of emerging technologies,( AI, Blockchain, Machine Learning, IoT) which has forced busines...


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