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Cloud Computing
What are the Top Open-Source Kubernetes Projects for Edge Computing?

What are the Top Open-Source Kubernetes Projects for Edge Computing?

Cloud Computing
January 27, 2022 486 0

Kubernetes is paving the path of edge computing and helps in allowing organizations to effectively run containers (virtual machine as well as physical machine) on clusters to handle workloads. Some methodologies are used to use Ku...


Why Telcos are Moving Towards Multi-Cloud and Hybrid Cloud Models?

Why Telcos are Moving Towards Multi-Cloud and Hybrid Cloud Models?

Cloud Computing
January 25, 2022 518 0

Telecom industries are investigating various cloud models and the use of cloud models in telecom applications to provide QoS (Quality of Service) and low latency services to the customers. Multi-cloud and hybrid cloud mo...


Have you considered flexible timings for Contact Center Agents?

Have you considered flexible timings for Contact Center Agents?

Media Technology Cloud Computing
January 24, 2022 230 0

In a contact center, your agent’s time is gold. You want to value their time and reap the most ROI from it. But there is an alternative idea. Should your agents be offered flexible timings? Or should they be restricted to a strict...


It's Time to Transform your CX with Cloud

It's Time to Transform your CX with Cloud

Data Science & AI Community Cloud Computing
January 24, 2022 241 1

There has been quite a rush to migrate to a cloud contact center solution also referred to as CCaaS (Contact Center as a Service). As a member of a solution providing brand, I witness our sales team working overtime because t...


5 Major Cloud Computing Trends to Look Out for in 2022

5 Major Cloud Computing Trends to Look Out for in 2022

Cloud Computing
January 24, 2022 437 0

Cloud is the future. Businesses are fastening their pace of adopting cloud technology and the pandemic has only augmented it. Even though it's been a while since businesses started recognizing the benefits of the cloud, only ...


How to turn your Contact Center into a Profit Center?

How to turn your Contact Center into a Profit Center?

Data Science & AI Community Cloud Computing
January 17, 2022 592 0

Is your Contact Center a Profit Center? More importantly, how are you measuring your profitability? Is it measured by customer satisfaction or agent productivity? Well, let’s find out. The success of a contact center is de...


How Does An ACD Work?

How Does An ACD Work?

Digital Transformation Cloud Computing
January 11, 2022 330 0

Automatic call distribution (ACD) is an essential feature of a call center setup. It is responsible for queue management and responsibly distributing all incoming calls to relevant employees/agents. If you are in the customer supp...


4 Reasons Why A Contact Center Needs an Omnichannel Strategy

4 Reasons Why A Contact Center Needs an Omnichannel Strategy

Digital Transformation Cloud Computing
January 10, 2022 353 0

Customers expect an immersive experience in every channel. They want you to remember their likes or dislikes and engage accordingly. With remote services on the rise, customers are constantly reaching out to the brands on preferre...


How to adopt the right Cloud Contact Center Solution for your business

How to adopt the right Cloud Contact Center Solution for your business

Cloud Computing
January 10, 2022 318 0

The proliferation of cloud software, changing customer behaviors and expectations, and the pressures of the global health crisis are driving explosive growth in cloud contact center services. But moving your on-premises contact ce...


What if we told you there are ways to minimize cloud service costs?

What if we told you there are ways to minimize cloud service costs?

Digital Transformation Tech for Good Cloud Computing
January 6, 2022 276 0

Gartner research shows that more than 70% of companies have now migrated at least some workloads into the cloud, and in the wake of the pandemic, this trend is likely to continue. Because upfront costs are lower, many fi...


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