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7 Tips To Improve Interactive Voice Response System

7 Tips To Improve Interactive Voice Response System

Cloud Computing
November 25, 2021 226 0

That is not correct, despite the expanse of IVR and its history, very less thought is put into the structure and flow of IVRs and it is still not utilized to its full potential. In fact, a study recently found that 32% o...


Top 3 cloud computing trends to look out for in 2022

Top 3 cloud computing trends to look out for in 2022

Cloud Computing
November 23, 2021 212 0

During the Covid-19 pandemic, cloud computing became all-pervasive, as work went virtual and businesses adapted by focusing on the delivery of digital services. It is highly likely that this growth will continue in 2022.  ...


How Does the Public Sector Benefit from CCaaS?

How Does the Public Sector Benefit from CCaaS?

COVID-19 Cloud Computing
November 23, 2021 278 0

The public sector looks completely different in the wake of a global pandemic: COVID-19 forced governments to provide public services differently. AI and automation technologies have become significant investments for proact...


Pilots of the Cloud: What drives Cloud Computing?

Pilots of the Cloud: What drives Cloud Computing?

Digital Transformation Cloud Computing
November 22, 2021 309 0

As Global Public Cloud spend, soared to a mammoth $332 billion (2021) with a 20% year-on-year (YoY) growth projected in 2022, India’s cloud market valued at nearly $4.4 billion (2021), is looking to capture an increasing share of ...


Government Round Table on Cloud Adoption

Government Round Table on Cloud Adoption

Cloud Computing
November 12, 2021 2243 0

Under the aegis of the NASSCOM Cloud Advocacy Program (NCAP), 2nd Government Round Table on Cloud Adoption was held on 29th October 2021. The following senior govt officials and industry leaders discussed on the theme- Cloud A...


Modernization of applications: The importance and benefits

Modernization of applications: The importance and benefits

IT Services Cloud Computing
October 27, 2021 282 0

In recent years, the IT landscape has changed beyond recognition. The challenge for most IT organizations today is that they operate in an entirely new digital arena, yet continue to rely on legacy monolithic systems. When thes...


How DevOps Can Speed ​​Up the Software Development Process

How DevOps Can Speed ​​Up the Software Development Process

DevOps Cloud Computing
October 27, 2021 466 0

DevOps is a rapidly evolving approach to software delivery that supports the agile software development process. This improves collaboration between developers and Ops teams. The DevOps market is forecast to reach $ 12.85 billi...


Zero Trust Strategy, State of the Art Security Solution for Cloud Computing

Zero Trust Strategy, State of the Art Security Solution for Cloud Computing

Digital Transformation IT Services Cloud Computing
October 27, 2021 340 0

The advent of cloud computing has brought many unexpected changes. As productivity and profitability hit new heights, the world was in awe as AWS, Azure, and GCP changed the culture. With improved availability and scalability, clo...


Top Benefits of a Cloud Based Contact Center

Top Benefits of a Cloud Based Contact Center

Cloud Computing
October 25, 2021 61 0

Contact centers have undergone a transition since the coronavirus pandemic made on premise solutions obsolete. In the face of modern adversity, cloud technology presented a new solution. It became an integral part of Business Cont...


Four Ways to Improve the Profitability of your Call Center

Four Ways to Improve the Profitability of your Call Center

Digital Transformation Cloud Computing
October 21, 2021 67 0

Now profitability is not only determined by the revenue that the call centre generates for the organisation but also the overall value that it provides to the organisation. So, at any point of time as a business owner if you ...


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