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Have you considered flexible timings for Contact Center Agents?

Have you considered flexible timings for Contact Center Agents?

Media Technology Cloud Computing
January 24, 2022 221 0

In a contact center, your agent’s time is gold. You want to value their time and reap the most ROI from it. But there is an alternative idea. Should your agents be offered flexible timings? Or should they be restricted to a strict...


12 Live Chat Requirements Consider Before Its Implementation

12 Live Chat Requirements Consider Before Its Implementation

Media Technology
January 20, 2022 271 0

Imagine walking into a store and there is a cashier but no salesperson. That’s how a customer feels when they visit a website without a live chat option. You struggle for information, jump through multiple products to find the rig...


7 Best Tips For Quality Monitoring In Call Centers

7 Best Tips For Quality Monitoring In Call Centers

Media Technology
January 19, 2022 273 0

Quality monitoring for call centers is a process to analyze and evaluate phone conversations between customers and service agents. It is conducted to improve call handling, customer service, and of course, loyalty and revenue. Cal...


7 Best Ways To Improve Your Call Center Productivity in 2022

7 Best Ways To Improve Your Call Center Productivity in 2022

Media Technology
January 18, 2022 271 0

Call reporting is going to be an essential practice going forward. It will help to assess the productivity per call, discover the customer experience of every client in each interaction, security protocol adherence, and compliance...


Key Trends in Contact Center Automation

Key Trends in Contact Center Automation

Mobile & Web Development Media Technology
January 14, 2022 355 0

Contact Center Automation is the biggest necessity for every business. In short, every business which doesn't want to fall behind the competition needs it. Here, we will talk about contact center automation and its importance. Bes...


Why Video Call Feature is Essential for Call Centers?

Why Video Call Feature is Essential for Call Centers?

Media Technology
January 12, 2022 307 0

Organizations have adopted multiple channels over the year to communicate with their consumers. However, in recent times, the winning edge can be granted only to video chat. Video chat is a relatively new adaptation in the custome...


How Do Predictive Dialers Work?

How Do Predictive Dialers Work?

Media Technology Digital Transformation
January 7, 2022 217 0

We are all familiar with the fact that automatic dialers are an essential part of contact centers. Automatic dialers have made life easier behind the telephones and increased productivity. The auto-dialers are preview dialer, prog...


How to Protect your Call Center from Agent Attrition?

How to Protect your Call Center from Agent Attrition?

Media Technology
January 6, 2022 255 0

People have experienced a lot of uncertainty during the pandemic. Locked inside their rooms, employees had a lot of time to reflect upon their lives and their jobs. As many people lost their jobs, some excelled in their niche. How...


Are you Ignoring your Customers on Social Media?

Are you Ignoring your Customers on Social Media?

SME Connect Media Technology
January 4, 2022 254 0

Back in 2014, author and CEO of Altimeter shared a tweet which struck with us for a long time. She tweets, "Twitter is not a technology. It's a conversation. And it's happening with or w/out you.” I mean, she described something t...


6 Productivity Hacks for Call Center Supervisors

6 Productivity Hacks for Call Center Supervisors

Media Technology
December 14, 2021 168 0

Call centers are chaotic environments. Agents and supervisors toil away each day to meet the customers and clients’ demands on time. With little recognition for each role, it is important to have a good leadership who can keep the...


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