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Why Video Call Feature is Essential for Call Centers?

Why Video Call Feature is Essential for Call Centers?

Media Technology
January 12, 2022 307 0

Organizations have adopted multiple channels over the year to communicate with their consumers. However, in recent times, the winning edge can be granted only to video chat. Video chat is a relatively new adaptation in the custome...


How Do Predictive Dialers Work?

How Do Predictive Dialers Work?

Media Technology Digital Transformation
January 7, 2022 217 0

We are all familiar with the fact that automatic dialers are an essential part of contact centers. Automatic dialers have made life easier behind the telephones and increased productivity. The auto-dialers are preview dialer, prog...


How to Protect your Call Center from Agent Attrition?

How to Protect your Call Center from Agent Attrition?

Media Technology
January 6, 2022 253 0

People have experienced a lot of uncertainty during the pandemic. Locked inside their rooms, employees had a lot of time to reflect upon their lives and their jobs. As many people lost their jobs, some excelled in their niche. How...


Are you Ignoring your Customers on Social Media?

Are you Ignoring your Customers on Social Media?

SME Connect Media Technology
January 4, 2022 253 0

Back in 2014, author and CEO of Altimeter shared a tweet which struck with us for a long time. She tweets, "Twitter is not a technology. It's a conversation. And it's happening with or w/out you.” I mean, she described something t...


6 Productivity Hacks for Call Center Supervisors

6 Productivity Hacks for Call Center Supervisors

Media Technology
December 14, 2021 165 0

Call centers are chaotic environments. Agents and supervisors toil away each day to meet the customers and clients’ demands on time. With little recognition for each role, it is important to have a good leadership who can keep the...


6 Methods of Measuring Customer Satisfaction

6 Methods of Measuring Customer Satisfaction

Media Technology Digital Transformation
December 14, 2021 1350 0

Customers are the fundamental asset of every business. Customer satisfaction is the primary catalyst that pushes a company forward, ensuring repeat business. However, companies cannot plan their service strategies based on vague d...


Emerging Trends in Social Media

Emerging Trends in Social Media

Sales & Marketing Media Technology
December 13, 2021 366 0

Social’s changing. Fast. Customer service is booming, social commerce is exploding, and TikTok isn't going anywhere. Getting lost is easy. Every year, and sometimes even more frequently, brands, individuals and marketing teams hav...


How To Improve Call Deflection?

How To Improve Call Deflection?

Media Technology
December 10, 2021 260 0

Have you ever waited in a call queue, trying to reach the customer support? How did you feel? Frustrated? Yes, that’s what most customers feel. If you run a contact center, you are aware of the large volume of incoming ca...


How to Deal With Negative Reviews of Your E-commerce Business?

How to Deal With Negative Reviews of Your E-commerce Business?

Media Technology Digital Transformation
December 8, 2021 286 0

Online reviews matter. While it helps the next customer to make a buying decision, it helps the search engine to improve organic visibility. We all seek good reviews for our businesses. In fact, even as end-user, we seek review...


What Can A Predictive Dialer Do For Your Outbound Call Center?

What Can A Predictive Dialer Do For Your Outbound Call Center?

Media Technology
November 29, 2021 234 0

Call centers need to rely on modern technology and resource allocation to run efficiently. Many businesses rely on them for different services. It is imperative to enhance agent productivity with the right blend of software and pr...


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