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Seven Ways to Reduce Call Wrap Up Time to Improve Contact Center Productivity

Seven Ways to Reduce Call Wrap Up Time to Improve Contact Center Productivity

Media Technology
November 24, 2021 201 0

A ripple effect of which is that both start-ups and established brands have started looking ahead to come up with more customer-centric strategies. They have begun to pay attention to the challenges faced by their contact center a...


How To Improve IVR Containment Rates?

How To Improve IVR Containment Rates?

Media Technology Data Science & AI Community
November 22, 2021 266 0

Customers were never interested or patient enough to hear all the lengthy IVR menu, before pressing the 0 button. If the first two options are not satisfactory, they usually request an agent. It is fair as well, as nothi...


How To Keep Your Call Center Compliance In Check To Avoid Financial Setback?

How To Keep Your Call Center Compliance In Check To Avoid Financial Setback?

Sales & Marketing Media Technology
November 18, 2021 422 0

Call Centers are responsible institutions where legal interactions take place every day. There is a high volume exchange of sensitive data that can lead to escalation or any litigation. Hence, call centers are also bound by laws t...


Six Effective Ways to Manage your Customer Expectations

Six Effective Ways to Manage your Customer Expectations

Engagement Tech for Good Media Technology
November 10, 2021 443 0

In a competitive economy, where the slightest shortcomings can cost millions, meeting customer expectations is important. But the trick is to make sure that you set the right kind of expectations, the ones that can be met by your ...


Phone Number Masking: A Complete Guide To Securing Sensitive Information In Call Centers

Phone Number Masking: A Complete Guide To Securing Sensitive Information In Call Centers

Tech for Good Media Technology
October 29, 2021 319 0

In a digitally transparent world, data privacy is a primary concern for the brands and their customers. This is because thousands of people fall victim to cyberattacks and data breach everywhere. When attackers come in contact wit...


How Speech Recognition Improves the Customer Experience in Call Center?

How Speech Recognition Improves the Customer Experience in Call Center?

Tech for Good Media Technology
October 26, 2021 73 0

Speech is the most natural way of human interaction. Due to technological limitation, we started interacting with devices using buttons, keyboards, touchpads etc. but interaction with human voice is most convenient communication s...


Five Best Ways to Improve Customer Experience through Social Media

Five Best Ways to Improve Customer Experience through Social Media

Digital Transformation Media Technology Cloud Computing
October 13, 2021 40 0

The digital world, especially the one centered around social media has today become the go-to platform for customers to not just find brands but also validate their image about the business offering. While on one side, social medi...


How To Improve Outbound Call Productivity For Your Contact Center?

How To Improve Outbound Call Productivity For Your Contact Center?

Media Technology Digital Transformation
October 12, 2021 39 0

There is always a certain concern around outbound calling than inbound calling. It is easier to prepare for support calls than for sales. People often confuse cold calling with outbound calling process. These terms are used interc...


Six Major Benefits Of Using ACD In Contact Center

Six Major Benefits Of Using ACD In Contact Center

Media Technology Tech for Good Cloud Computing
October 5, 2021 64 0

Contact centers experience heavy traffic and peak loads varies depending upon the nature of business. With multiple calls pouring in, it is essential to route the calls to the most capable agents and minimize the hold time. This i...


Difference between Chatbot and Virtual Assistant

Difference between Chatbot and Virtual Assistant

Media Technology Digital Transformation
September 30, 2021 837 1

With the advent of intelligent machines and new software arriving; a chatbot is a piece of software that conducts a conversation via auditory or textual methods. Also known as, ‘Conversational Agents’, a chatbot simulates human co...


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