Topics In Demand
Notification
New

No notification found.

Filter
Media Technology
How to Evaluate Cloud Contact Centre Software

How to Evaluate Cloud Contact Centre Software

Media Technology AI Cloud Computing
September 29, 2021 30 0

It is with the intention of providing superior experience to customers, that a business invest in call center. It also ensures that all the interactions are kept organised, systematic and easy to implement for its agents. Now alth...


Role of omnichannel analytics in contact center

Role of omnichannel analytics in contact center

AI Engagement Tech for Good Media Technology
September 29, 2021 33 0

Omnichannel is meant to offer a uniform customer experience across multiple channels, products/services and the buying stages. Therefore, analysing how a customer’s journey progresses, the touch points they come across and th...


WhatsApp: Why WhatsApp is the hottest new channel in the contact center?

WhatsApp: Why WhatsApp is the hottest new channel in the contact center?

Media Technology
September 20, 2021 48 0

WhatsApp is one of the fastest growing messaging applications in the world. With 2 billion current users in 2021, it is no doubt a preferred channel for many customers. I mean, don’t you like it when you receive your flight ticket...


7 Best Ways To Improve Your Call Center Productivity in 2021

7 Best Ways To Improve Your Call Center Productivity in 2021

Media Technology
September 16, 2021 33 0

Call reporting is going to be an essential practice going forward. It will help to assess the productivity per call, discovering the customer experience of every client in each interaction, security protocol adherence&nb...


Facebook Messenger: Why contact centers use Facebook messenger?

Facebook Messenger: Why contact centers use Facebook messenger?

Media Technology
September 14, 2021 29 0

Customer service channels are never limited. With a rapid rise in influencer culture, social media has become an essential customer support hub. The surge in social media users increased with the oncoming of Facebook. Chatting on ...


Outbound vs Inbound SMS: What contact center manager needs to know?

Outbound vs Inbound SMS: What contact center manager needs to know?

Media Technology
September 7, 2021 67 0

SMS or Texting has been the there from the dawn of mobile communications. With the emergence of social media there has been plethora of communication platforms like Facebook, Twitter, Instagram, Viber, WhatsApp, WeChat and many mo...


What makes Live Stream Shopping a Key Sales and Marketing Channel?

What makes Live Stream Shopping a Key Sales and Marketing Channel?

Sales & Marketing Media Technology
August 19, 2021 221 0

Livestream shopping, which is also called Live Video Shopping or Live Selling, is when brands leverage Live Video Streaming Technology to sell products in Real-time. Live Shopping gives consumers the ability to purchase products d...


OTT SERVICES IN THE POST PANDEMIC WORLD: AN OVERVIEW OF THE KEY TRENDS

OTT SERVICES IN THE POST PANDEMIC WORLD: AN OVERVIEW OF THE KEY TRENDS

Media Technology
August 19, 2021 984 0

The pandemic has changed our approach to life. While virtual or remote work has emerged as a new normal across sectors, several legacy business operations have had an uphill task for mere survival amidst the global lockdowns. W...


Why Mobile App is Necessary for Your Business in 2021?

Why Mobile App is Necessary for Your Business in 2021?

Tech for Good Media Technology
August 18, 2021 27 0

As the entrepreneur of a company, you understand how vital it is to have a connection with your users. Isn’t it? What do you think does your business really need a mobile app in 2021? Wondering, if yes then this blog is for you! I...


What Do You Know About Software Outsourcing?

What Do You Know About Software Outsourcing?

Media Technology
August 17, 2021 32 0

As the economy is rapidly driving towards globalization, there are many renowned organizations and start-ups that wish to minimize their expenses, enhance their customer service and maximize work efficiency to gain a competitive e...


© Copyright nasscom. All Rights Reserved.