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Top Ethical Approaches in Customer Service for Small Business Growth 

Top Ethical Approaches in Customer Service for Small Business Growth 

Engagement
January 4, 2022 367 0

Your corporate culture will forever exist — regardless of whether you put efforts to effectively make it. That simply implies your culture will come from oblivious values and beliefs.  Intentionally setting your team's cus...


Customer Feedback: 10 Reasons why is it Important for Business

Customer Feedback: 10 Reasons why is it Important for Business

Engagement SME Connect
December 24, 2021 385 0

Customer satisfaction is the purpose of every business. Customers are the sole unit that confirms the income for your business. The entire corporate world stands on the pillars of customer satisfaction. But how do we know when the...


Reevaluating your omnichannel customer experience (CX): What matters most

Reevaluating your omnichannel customer experience (CX): What matters most

Engagement AI
November 30, 2021 230 0

The concept of omnichannel customer experience – in which companies aim to provide a set of seamlessly integrated channels that cater to customers’ preferences and deliver the most efficient resolution – has been around for over a...


80% of CX leaders believe AI enhances the Contact Center. Here’s how to start benefiting

80% of CX leaders believe AI enhances the Contact Center. Here’s how to start benefiting

Engagement AI
November 16, 2021 245 0

The contact center has changed, and so too has its requirements. Tools and technologies need to be faster, smarter, and more flexible to meet current and future customer, agent, supervisor, and organizational needs. Translation: c...


Six Effective Ways to Manage your Customer Expectations

Six Effective Ways to Manage your Customer Expectations

Engagement Tech for Good Media Technology
November 10, 2021 443 0

In a competitive economy, where the slightest shortcomings can cost millions, meeting customer expectations is important. But the trick is to make sure that you set the right kind of expectations, the ones that can be met by your ...


10 Best Instagram Tactics To Implement In 2021

10 Best Instagram Tactics To Implement In 2021

Engagement Digital Transformation
October 27, 2021 86 0

Instagram is one of the most dynamic social media platform out there. With over 800 million users from across the globe, Instagram becomes an essential hub for news, entertainment and business. Instagram is a visual-base...


Role of omnichannel analytics in contact center

Role of omnichannel analytics in contact center

AI Engagement Tech for Good Media Technology
September 29, 2021 33 0

Omnichannel is meant to offer a uniform customer experience across multiple channels, products/services and the buying stages. Therefore, analysing how a customer’s journey progresses, the touch points they come across and th...


Customer Engagement: Why it is critical for your business?

Customer Engagement: Why it is critical for your business?

Engagement
September 8, 2021 164 0

Helps in Driving Cross Channel Engagement of Customers In the present times, customers are present almost everywhere like social media, email, mobile etc. and hence they expect to reach out to the companies almost anywhere and ...


Let’s be an #OlympianAtWork!

Let’s be an #OlympianAtWork!

nasscom insights Engagement Talent & Skills Current Issues
September 1, 2021 45 0

“There are no shortcuts to being an Olympian.” No matter which field we are in, having an Olympian attitude is all about having the right mindset. As India has created history in #Tokyo2020, let’s celebrate the Olympi...


How To Create An Omnichannel Customer Engagement Strategy?

How To Create An Omnichannel Customer Engagement Strategy?

Retail - FMCG, CPG Sales & Marketing Engagement Tech for Good Digital Transformation
August 17, 2021 413 0

How often do you meet people who are only available on one channel?  And, we are not talking about our grandparents. The current consumer pool is on a tech-frenzy ride. They are available on multiple channels, with each...


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