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Washing machine moment for the IT /ITes Industry?

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“Crises are like washing machines, they will toss and turn you,  but you will emerge looking brighter,” Sumit Sarawgi of BCG summed it up quite positively at the CEO Dialogues hosted by SAP & The Economic Times, earlier this month. I had the privilege of joining an eminent panel of leaders from some of the top IT / ITeS companies, to discuss the emerging operating models for the industry in the Next Normal. The panel included leaders  like CP Gurgani of Tech Mahindra, Tiger Tyagarajan of Genpact, Debashis Chatterjee of Mindtree, Dhiraj Rajaram of Mu Sigma, Monish Darda of Icertis and Sumit Sarawgi from BCG India. The IT /ITES industry has been the flag-bearer of India’s growth journey for the past two decades- an industry that  skyrocketed from $4.8 billion in 1998 to $190 billion, tod...

Innovating in the New Normal

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If history is any guide, it’s the organizations that adapt well, reinvent their business models and demonstrate game-changing decision making in disruptive scenarios outperform those which are unable to do so. These organizations are driven by innovation and continue to lead even as the crisis unfolds and leads us to a new normal. A wakeup call to many, to become instantly digital for their employees and customers. Take Airbnb for instance. The global crisis might have brought travel industry to a halt, but that didn’t stop Airbnb to pivot and keep many of its members earning during lockdown. It launched ‘Airbnb Experiences’ allowing locals to host engaging small-group activities like virtual tours and online classes to do together while staying miles apart. It also partnered with homeowne...

Learning to Reinvent for Tomorrow

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Moderator: Nitin Seth, Chief Executive Officer, Incedo. Panelists: Pallavi Tyagi, CHRO – India, Capgemini; Peter Kokkinos, MD Asia-Pacific, Udemy; Romi Malhotra, Managing Director, DXC Technology.   Key Takeaways:   There was a show of hands in the room. When asked, if they considered learning to be important, all went up – 100%. When prodded further – those who faced learning-related challenges, only about 30% of the participants admitted. The need for learning is so powerful that it has to be topmost on the CEO’s agenda and not merely driven by the L&D function. This is not to insinuate that the L&D isn’t doing a good enough job. A major cultural shift has to be driven from the top.   We require a problem-solving approach to business, to dominate in the 20s. Learni...

Digital Transformation: Customer Driven Approach to go Digital in Banking

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Key takeaways from the sessions on Digital Transformation, AI & Automation at NTLF 2020 The convergence of IoT, AI & Big Data Analytics will play a key role in digital transformation In the connected world, IoT will serve as electricity – An ecosystem of knowledge and value innovation and optimization at scale Through digital transformation, we can make machine work more leading to the completion of projects on time which in turn will lead to lower costs and better value for customers Digital Transformation should touch the entire value chain and AI should complement human capabilities Digital transformation is also accompanied by a cultural Mindshift and steep learning curve- FREE and FRANK communication As defined by Gartner, Digital business is the creation of new business desig...

Changing face of content: People Prefer it over Roti, Kapda aur Makaan

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#DebatingTech Session on Customer Centricity at NTLF 2020  by Jeena James, VP of Developer Product & Platforms, Headspin Key Takeaways Customer ratings are driving app downloads: More than 80% of the customers check ratings and reviews before downloading the app and more than 55% check ratings before updating the app With its changing face, Content has become a necessity for consumers today. For brands and companies, it has become important to focus on distribution of content Companies, especially in entertainment industry will have to make a strategic choice of business model – subscription based or ad based? With the acceptance and awareness, subscription based content business has also become the norm. In some cases, gestation period might be longer which makes it a ‘survival ...

The Human Touch in Technology

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‘The more you give, the more you get.’ This is the rule of the universe. The rule of abundance.   Interestingly, this psychological take was used as the basis for Dheeraj Pandey’s (Founder, CEO & Chairman at Nutanix) session about the success of platform ecosystems at the NASSCOM Technology Forum 2020. A few takeaways that came out of the session: Ecosystems are about Customer Success – Make them feel valued! Organizations sharing higher margins with their partners and/or customers will be making more revenues. A report by McKinsey and Company(2018) also emphasized this. Companies delving deeper into customer insights powered by data and offering solutions accordingly will win. It’s the dawn of a new era of Customer Success 2.0. Build stuff that people like – An enhanced experienc...

Scaled Agile Framework: Moving from Project Management to Product Management

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Speaker: Richard Knaster Agile has helped lot of organizations optimize software development process and save a lot of time and resources but we did not realize that we may be stuck in agile because of very little collaboration. There is a lot of stress on IT because it is harder to put big releases into production because agile methods taught and followed now a days has limitations and lacks customer centric   Here are the key takeaways from the session by Richard Knaster at NTLF 2020 held at Grand Hyatt Mumbai from February 12 to 14 Collaboration is the key: We need to collaborate and exchange information and knowledge to grow. Organizations have to think about developing a culture so that employees in different departments, projects and processes can seamlessly collaborate. Agile i...

NTLF NASSCOGRAM DAY 1 : HIGHLIGHTS

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Canada witnessed a 38% increase in trade with India:NTLF 2020 “Adaptive technology should be created for ease of doctors functionality” said Dr Arvind Kasaragod,Cloudnine Care “Quantum computing will be tackling hardest enterprise problems by the end of the decade.” Amit Zaveri , VP of Googlecloud “Digital business is shining a spotlight on all your accidents of history; in both IT architecture and big processes.”. says Senior Analyst of Gartner, Cathy. Can E:MOBILITY become the future ? The 28th edition of Nasscom Technology and Leadership Forum 2020, concluded on 14th of February, 2020, at the Grand Hyatt Hotel, Mumbai. This year, the theme, the topics of discussion and important updates were all displayed on the digital screens of the venue and even on the events app. Canada was the cou...

“Can skills be taught at scale?” A unique employee-employer jugalbandi

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Did you learn problem solving in the classroom? What needs to change for employers and employees to thrive in a dynamic environment? The classic fishbowl discussion technique was given a unique twist in an engaging session at the NTLF 2020. Shailja Iyer, Head HR at Incedo India took the hotseat in a carefully moderated session wherein the other empty seat was filled by employees/participants from the audience firing questions at the employer in constant successions. As the pulses within members in the audience rose while deciding if the question was answered satisfactorily, what grew was the fiery energy in the room leaving us with a few interesting takeaways and some food for thought. Below are excerpts:   For the Employee Own your Career – Ask for more if you want more. We’re far ah...

Democratized Learning- Charting Personalized Learning Solutions in Organizations

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Learning is the only constant for growth. Organizations having a penchant for learning have seamlessly transformed to being nurturing grounds for honing, maintaining and retaining talent. Empowered by technology, most successful organizations use a proactive and dynamic approach to employee development often customizing the learning needs of their employees. In an engaging conversation moderated by Nitin Sethi(Founder, Incedo); Pallavi Tyagi(CHRO India, Capgemini) Romi Malhotra(MD, Dell India) and Peter Kokkinos(MD APAC, Udemy) shared their views on charting learning solutions for employees and managing learning and development in organizations at NTLF 2020.   Millennials Approach Learning Differently According to the World Economic Forum, an estimated 133 billion new jobs will be cre...