Top 10 NPS Survey Questions and Response Templates
NPS Surveys don’t just provide quantitative customer ratings to the business, unlike other survey methods, but also work as a full-fledged platform where businesses can quickly track the loyalty and satisfaction level of the customers. It brings out the voice of the customers through a simple question that “How likely is it that you would recommend [Organization/Product/Service] to a friend or colleague?” Customers rate their willingness to recommendation on a scale of 0-10. The Net Promoter Score System helps the company to segment the NPS Survey respondents into detractors (bad score – who score you 0-6), passives (moderate score – who score you 7-8), and promoters (good score – who score you 9-10). The best part of the NPS Survey is that along with the score you can al...
Top 4 Ways to Send Surveys via Email
Using Feedback Forms and Surveys is the best way to know Customer Feedback and understand what customers feel about your product and services. The success of any survey depends on how well you’re able to present the questions to seek the feedback you’re looking for as well as the touchpoint where you’re administering the survey. One of the very popular methods of sending Customer Feedback Surveys is by using Email Surveys. As the name suggests, Email Surveys are a method to send surveys via email. This can be through two different ways – first, you can send an email with a button or link which opens in the browser so the customer can take the survey on the browser. The second way (and the more popular one) is to embed the survey question in the email. An ideal way ...
Tactics to get first 100 customers to your On-Demand platform
You had a wonderful on-demand startup idea, and you set into motion by developing it. And finally, you succeeded in building the on-demand platform in both web and mobile applications. Now, you are waiting for customers to find you and get amazed by your startup idea. But you shouldn’t wait for your customers, instead, invite and chase them. In this blog, you will find out how to acquire the first 100 customers in your marketplace. Marketing There is online and offline advertising. According to your business model, strategize your marketing plan based on the audience you need to target. For instance, if your business model is an on-demand plumber service, onboard the plumbers into your on-demand platform and guarantees the benefits and gains they would earn. Once the supply is built, you c...
Empowering intelligent industry agnostic marketing solutions
– By Mr. Vikram Kumar, Managing Director, SRV Media Pvt. Ltd. Marketing is a term that evokes different responses depending on who you are communicating with. Though, irrespective of the industry or product, every good marketing solution begins with a well planned and thought out marketing strategy and analysis. When we talk about industry-agnostic marketing solutions we talk about solutions that are not limited to one channel or one media. Industry agnostic means to have cross-functional value, something that can be used for the need of any market or solution without being limited. It is different from how a product or industry-driven market strategy would function and works on the fundamentals of finding a marketing solution keeping in mind that the end consumer wants access to the relev...
Predicting *NEW* Payroll Management Software Trends For 2020
With each year, we are seeing a drop in the number of companies outsourcing their payroll process. It anyway, just helps you with the compliance and calculation, solving queries and collecting attendance data still plagues your life. Thanks to a handful of advanced and robust payroll management software vendors who relentlessly kept working on the aspects like integration, mobile application, multiple ways to mark attendance and more. While that is being done, the advancements in the HRMS software India has does not come to a halt, for technology is meant to grow continuously. And so, the onset of 2020 also has some or the other predictable and non-predictable upgrades for every technology that exists and is on the boom. In this blog, we unveil 3 of the *NEW* payroll management software tr...
Rise of Martech
What is Marketing? Marketing is a complicated profession. But, what really is marketing? According to Wikipedia: – “Marketing is the study and management of exchange relationships. Marketing is the business process of creating relationships with and satisfying customers.” So basically, it’s a way of making your product cool and awesome to the public. Make it interesting enough that people are ready to be indulged in your idea. So, what is the marketing process? Marketing is not just Advertising As you can see, it goes through many phases. I have seen and witnessed with my very eyes, people mistaking marketing with advertising. But it is not. Marketing is assorted with various phases of business development. If you do not know or understand what your customer wants, how can you build ...
Top 5 Reasons to Choose iPad Survey App to collect Customer Feedback
Customer Feedback Software has become one of the most ideal ways for businesses to measure and analyze customer satisfaction. Based on where the customers are, multiple ways can be used to get customer feedback – like through SMS surveys, Email Surveys, Online Surveys, and by setting up iPads and Android tablets as Kiosks. Using tablets and iPads is a great way to get feedback from customers in real-time. When you take on-premises feedback, like after a meal in a restaurant, after shopping in a retail store, after a massage at a spa center, the feedback is likely to be very apt as the experience is fresh in the customer’s mind. For in-the-moment, on-premise feedback, iPads are an ideal feedback tool. iPad Survey Apps can be set up within minutes and handed over to customers to get ...
How ONPASSIVE is Utilizing AI to Implement Innovative Marketing Platform for Business Owners?
Some of the tools and how ONPASSIVE uses it to streamline the online marketing world. AI-Powered Crowd funding Tool People come up with innovative ideas every time. Every new idea has the ability to bring a change, but only a few ideas come to light. This is mainly because of the initial funding issues. A solution to this problem is by methods like crowd funding. ONPASSIVE AI marketing platform leverages AI to not only creates fundraiser campaigns but also to promote causes. The AI platform will be able to understand the nature of the campaign and is able to promote it on multiple channels at a time. AI-Powered Email Marketing Tool If you are new to Email marketing or want to know more benefits of email marketing, click here to know more. Everyone who’s familiar with email marketing unders...
3 Best Customer Feedback Metrics you must Track in 2020
All businesses need to know if they’re on the right track or not. The best way to know this, of course, is to measure customer satisfaction. This helps you get a good insight into your customers’ level of happiness and satisfaction with the experience and services you offer. To measure customer satisfaction, you can ask your customers to share their feedback at various touchpoints of their experience with you and your business, like post a meal, post purchase at a store, after delivery, after their appointment and similar. The Customer Feedback you measure can be a good mix of open-ended and close-ended questions to ensure that customers can share their opinions in their own words, while also keeping your feedback form short and crisp, which ensures a better response rate. Wh...
3 Reasons why Traditional Marketing is NOT Dead in this Digital Age
The rise of digital media has opened several new tactics to reach out to consumers and engage with them, which includes inbound marketing, automated mails, and so on. This makes many marketers to believe that traditional marketing surely seems to be dead. It seems very unlikely for a company today to still use traditional methods of marketing, such as print and television to promote their products and services. According to recent statistics, in 2017, digital ad spend jumped to $209 billion worldwide reaching 41% of the market as opposite to TV ads that reached only 35% of the market. However, traditional marketing is still here to exist and it is certainly not OUT yet. It is still used by millions of people today. Traditional marketing is often described as an approach with a sole purpo...