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Talent & Skills

NASSCOM Reskilling Series – The Journey of WNS

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The USD 35 Billion Business Process Management (BPM) industry in India has had a momentous journey, evolving from call centers through Business Process Outsourcing (BPO), Knowledge Process Outsourcing (KPO) and Information Technology Enabled Services (ITeS), to emerge as the global hub for digital solutions. This evolution is demonstrated clearly in the growth of WNS Global Services. The company started off as a BPO in 1996, when BPO signified a low-cost service provider, doing repetitive tasks for global companies. Today, WNS provides an end-to-end suite of technology, analytics and digital solutions to global clients across key industry verticals, helping them effectively tackle the challenges of changing customer behavior trends in a constantly accelerating world. In fact, WNS has emerg...

Creating learning ecosystems to build a future-ready workforce

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Learning in the digital world is evolving rapidly to match with the pace of digital disruption. As the business world has seen collaboration through partnerships and ecosystems as a strategic lever to deliver end-to-end solutions to customers. In the realm of skilling also, organisations are realising the need to collaborate with MOOCs, training providers, academia, other enterprises, and government to build a future-ready workforce. The scale of the reskilling challenge, the number of new technologies, and the need for an employee to acquire ‘Composite’ capabilities means that doing everything in-house is becoming difficult for organisations. Using the technology vendors and MOOC certifications for upskilling and reskilling is gaining traction even when internal certifications continue to...

Measuring digital skilling effectiveness – Are we tracking the right metrics?

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The issues around measuring the impact of training remain unaddressed, especially in the area of digital skilling. However, metrics being tracked are changing constantly. Organisations are realising the need to revamp their skilling evaluation models and adopt metrics that could link digital skilling efforts with tangible employee and business-focused outcomes, along with conventional training measures. As peer learning, social learning and self-paced learning gain ground, the traditional metrics are not considered relevant (even though many companies continue to track them). A gap in skills that are in demand means that business outcomes are being affected by the way the skilling story is unfolding. The availability of skilled talent provides competitive edge to organizations. Hence, the ...

How to Construct Real-Time Benefits for Your Employees?

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As per the study of various societies of Human Resource Management, an employer should carter the benefits given to every employee as per their needs. This is because every employee comes from a different age group, society, and family background. And these components have a great effect on how an individual value their workplace benefits. So, while constructing any package for your employees, you should remember these points as it is going to affect your company’s reputation in the long run. A good attractive package will make your company profile more attractive to potential employees. The other important factor is it will affect the workforce of your business. If your employees are satisfied to an optimum level then they will work whole-heartedly. They will give their 100% effort into t...

How Recreational Activities Improve Productivity in Office?

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Today’s extremely busy and monotonous life has pushed people towards a stressful life. People have almost lost the ability to balance professional and personal life due to such a hectic lifestyle. In the race of achieving the unknown heights, people are losing the joy of living as well as working. The above statement can be found relatable by almost all of us, isn’t it? But, no one can only work like robots while keeping their sanity and performance level unaffected. Everybody knows what has become of jack with all work and no play. Many organizations choose different paths from time to time to keep up the spirit of their employees. But, the missing joy of life can only be achieved when people find a way to connect with their inner selves. And, it has been found that recreational activitie...

Digital Skilling – A Strategic Imperative

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The concerns around increasing demand for skills, especially in emerging technology areas, are no longer limited only to HR, but have become an organisation-wide challenge. About 77 percent of the CEOs of the NASSCOM CEO Survey 2019 mentioned lack of digital capabilities and skills among top three risks that can be a hindrance to the technology industry’s growth. Digital skilling has thus become an integral part of the technology industry’s overall business strategy and organisations are making efforts towards seamless execution of the same. As per the NASSCOM Future Skills survey 2019, about 94 percent respondents mentioned that digital skill development is part of their overall strategy. Of these, 59 percent had digital strategy at the core of their company-wide strategy, while 35 percen...

How to choose the best ERP company for you?

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If you are a small and medium-size business contemplating a move to SAP Business One, then you must be wondering about the best ERP partner. There are many ERP companies in Noida so it becomes increasingly difficult to make a smart choice. This blog will share a great piece of information to make informed decisions.  Relevant Industry Experience It is imperative to know the relevant industry experience of the partner you are considering doing business with. Look for a partner that has experience with an organization similar to yours. The best consultants should adapt to your business environment and brief you on the solution matching your corresponding business needs. As they have hands-on experience tackling the same challenges across a variety of industries, they can better guide you abo...

NASSCOM Reskilling Series – Genpact’s Journey

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India’s digitally skilled employee base accounts for approximately 75% of the global digital talent pool making India a global talent hub. The advent of various technologies like AI, IoT, autonomous vehicles, robotics, quantum computing dictates that Industry take up reskilling and upskilling talent on a priority basis. As we get ready to confront the massive economic and social disruption caused by technological advancement, it has become imperative to invest in people and make our talent pool future ready. “The net savings: It can cost as much as 6 times more to hire from the outside than to build from within.“ —Josh Bersin, Industry expert In FY2019, about 74 % organisations upskilled/reskilled more than 20 % of their existing workforce in digital skills, according to NASSCOM’s Future S...

‘Build n Buy’- Mantra by organizations to meet talent needs

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In today’s rapidly changing digital landscape, organisations that understand their talent needs and know how to meet them have a competitive edge. The Indian technology industry is adopting a multi-pronged strategy for fulfilling talent needs. In order to address the increasing skill gap, organisations are leveraging various mechanisms, including focusing on both ‘build’ and ‘buy’ approaches, acqui-hiring, and leveraging alternate workforce.   Deploying a mix of ‘build’ and ‘buy’ approaches Organisations have found it conducive to use a mix of ‘build’ and ‘buy’ to fulfil their talent needs. Discussions with industry leaders highlighted that organisations equally prefer building capability of their existing workforce and hiring fresh graduates and lateral hires to fulfil evolving business r...