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Business Analysis in the Digital Era: Leveraging Agile Frameworks for Successful Transformation

Business Analysis in the Digital Era: Leveraging Agile Frameworks for Successful Transformation

BPM Digital Transformation
April 1, 2023 1948 0

Abstract: As businesses face increasing pressure to adapt to the ever-evolving digital landscape, effective business analysis has become more critical than ever. The agile methodology provides a powerful framework for enabling...


Does India remain a location of choice for IT-BPM global services?

Does India remain a location of choice for IT-BPM global services?

BPM IT Services
March 21, 2023 472 1

A recent Webinar by Everest Group focused on an important point of top global locations that continue to remain in focus for setting up global delivery centers.             N...


Was M&A a key story for global IT Services sector in 2022?

Was M&A a key story for global IT Services sector in 2022?

BPM IT Services
March 6, 2023 297 0

  2022 ended amidst the fears of global slowdown however the M&A activity in the IT services sector remained robust with the key focus being on the smaller acquisitions focused on high-growth areas like cloud, engineer...


Europe – Does it still remain a key market for Indian IT Services Companies?

Europe – Does it still remain a key market for Indian IT Services Companies?

BPM IT Services
March 2, 2023 287 0

  All of us are aware of what is happening in Ukraine and the challenges don’t seem to be ending sooner. Considering that the key point to ponder is that does Europe remains a key market for IT services companies? To an...


Priming for a ‘No Normal’ Future/Strategic Review

Priming for a ‘No Normal’ Future/Strategic Review

BPM Digital Transformation Industry Trends nasscom insights IT Services
March 1, 2023 24375 0

This year’s NASSCOM’s Strategic Review report focuses on the theme “Priming for a ‘No Normal’ Future” and explores details about the Indian tech industry’s resilience and growth in the wake of global uncertainty and how the indust...


The right mix of automation and human touch is imperative to elevate the customer experience

The right mix of automation and human touch is imperative to elevate the customer experience

BPM AI Analytics
November 17, 2022 184 1

After being hit by the pandemic, Indian organizations’ comeback has been promising. Learning from the hindrances during the pandemic, they are in a stronger position in comparison to their global counterparts, when it comes to dea...


The modern operations opportunity for a future-ready business

The modern operations opportunity for a future-ready business

BPM
October 17, 2022 4255 0

Operations has not historically been an excitement-inducing topic in the minds of business leaders. Considering its close association with notions such as “optimization,” “cost-reduction” and “back-office,” operations’ lack of gla...


The Evolution of BPM Services | Cost, Outcomes, and Growth

The Evolution of BPM Services | Cost, Outcomes, and Growth

BPM
October 12, 2022 3907 1

The report conducted in partnership with HFS Research highlights the current state of the BPM industry and the readiness of the BPM service providers to adapt and evolve with the changing needs of global enterprises. The research ...


Ideation to execution: Scaling new ideas for growth

Ideation to execution: Scaling new ideas for growth

BPM
October 11, 2022 321 0

Drive greater business growth by incorporating these three keys that turn inspiration into reality! Product and service innovation are the core engines of business growth. The modern economy is populated by companies that bring...


Moments of delight”: UX/UI design and personalization of experiences and journeys at scale

Moments of delight”: UX/UI design and personalization of experiences and journeys at scale

Digital Transformation BPM
October 10, 2022 256 0

For the last 10 years, capturing richer customer experiences (CX) via UX/UI design has been elusive – in spite of the enormous investments in advanced analytic and predictive capabilities. Not anymore. We’re approaching the thr...


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