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6 Ways of SMS to Improves Customer Service for Businesses

6 Ways of SMS to Improves Customer Service for Businesses

Digital Transformation Data Science & AI Community
December 21, 2021 203 0 Read Article

In this article, we are going to look into the ways businesses can make use of text messaging to improve their customer service offerings.  Six Ways to Incorporate SMS for Better Customer Service A. Alerts and Reminders...


Machine Learning for Telecom

Machine Learning for Telecom

Data Science & AI Community Cloud Computing
December 21, 2021 457 0 Read Article

Machine learning is a branch of artificial intelligence that allows computers to learn without being explicitly programmed. It can be used to generate predictions and decisions based on previous data, making it beneficial in a v...


Call Center Software Features That Are Necessary To Avoid Day-to-Day Challenges

Call Center Software Features That Are Necessary To Avoid Day-to-Day Challenges

Data Science & AI Community Cloud Computing
December 20, 2021 201 0 Read Article

Call center champions have a huge platter of solutions to choose from. There are multiple solutions that can be segmented upon pricing or features. Now, obviously you wouldn’t buy a solution that fits your budget but not your busi...


How Artificial Intelligence Is Transforming Logistics

How Artificial Intelligence Is Transforming Logistics

AI Data Science & AI Community
December 16, 2021 236 0 Read Article

With the real-time optimization of AI is transforming the transport, logistics, and supply chain industry. This has led to the minimization of wastage and overall increased the efficiency of delivery. Along with IoT, AI has opened...


Social Commerce Analytics – Tracking the Next Wave of Commerce!

Social Commerce Analytics – Tracking the Next Wave of Commerce!

Data Science & AI Community
December 13, 2021 229 0 Read Article

Over the past few years, we have seen a growing trend of infusing elements from social networking into the buying process as part of online commerce. Much like how we discover new restaurants to visit, activities to do with our fa...


10 Benefits of Having Live Chat Software On Your Website

10 Benefits of Having Live Chat Software On Your Website

Data Science & AI Community Cloud Computing
December 9, 2021 267 0 Read Article

We are in a digital world where we no longer want to wait.  In the customer service industry, most channels have a wait time. It takes around 2-3hrs to at least 10hrs to get a response on social media. An email can sometim...


Relevance of Data Science for Managers

Relevance of Data Science for Managers

Data Science & AI Community
December 9, 2021 242 0 Read Article

  Data science has become a critical component of many modern projects and enterprises, with a growing number of decisions based on data analysis. Managers and business leaders will benefit from Data Science for Managers a...


Conversational AI: A Milestone in Customer Service

Conversational AI: A Milestone in Customer Service

Digital Transformation Data Science & AI Community
December 3, 2021 324 0 Read Article

Every time you ask Amazon Alexa to play a song or ask a question to Apple Siri, you are engaging with conversational AI. Such interactive solutions are pervading all spaces like entertainment, customer service, personal life ...


5 Tips to Reducing Customer Service Cost

5 Tips to Reducing Customer Service Cost

Data Science & AI Community Cloud Computing
December 2, 2021 291 0 Read Article

A customer’s relationship with a company starts after a sale is made. The after-sales service, aka customer service, determines the state of this relationship. Thus, it is no myth that world-class customer service comes with a hef...


Redefining Customer Experience In Banking & Financial Services Using Data And Analytics

Redefining Customer Experience In Banking & Financial Services Using Data And Analytics

Big Data Analytics Data Science & AI Community
November 30, 2021 274 0 Read Article

Redefining Customer Experience In Banking & Financial Services Using Data And Analytics Gone are the days when customers relied on a single bank to fulfil all their financial needs. Today, as financial products become incre...


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