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Flying With Black Swans

Flying With Black Swans

BPM
September 6, 2021 1291 0

Introduction In 2020, the world saw an unprecedented situation unfold at a rapid pace in the form of a global pandemic. The scale, speed and impact of change caught individuals, families, communities, businesses and even govern...


Quarterly Industry Review August-2021

Quarterly Industry Review August-2021

Industry Trends Industry 4.0 BPM
August 27, 2021 4005 0

Analysis of Indian IT-BPM industry performance during the quarter ending June 2021. This analysis is based on the quarterly results declared by the top listed India-centric IT-BPM companies which comprise over 46% of the industry.


How Organizations Prepare for Transformation

How Organizations Prepare for Transformation

BPM
August 23, 2021 1753 0

Why do business organizations go through the demanding process of transformation? Typically, because they want to improve on multiple aspects of their business to gain a competitive advantage or address a significant challenge....


The Benefits of 5G in Internet of Things (IoT) Connectivity

The Benefits of 5G in Internet of Things (IoT) Connectivity

IOT BPM
August 17, 2021 1249 0

The initial deployments of 5G cellular networks are already believed to be a game-changer in connectivity, enabling faster, more stable, and secure connections. 5G telecom networks have significantly transformed the communication ...


Future-proofing the BPM industry by leveraging technology

Future-proofing the BPM industry by leveraging technology

Talent & Skills Future of work BPM
July 1, 2021 562 0

Introduction: The BPM industry has been under continuous threat due to various emerging technologies,* however it has managed to thrive and grow by leveraging technology rather than resisting it. Technology keeps evolving ...


Building Resilience in Business Eco-System

Building Resilience in Business Eco-System

COVID-19 Cyber Security & Privacy Digital Payment Safety BFSI BPM
June 24, 2021 72 0

With the outbreak of the pandemic, the world is clearly confronted with a new, challenging, and unpredictable occurrence. Consumers in the "New Normal" have different decision-making processes than in the pre-pandemic era, thus ha...


Enabling Digital Transformation

Enabling Digital Transformation

HealthTech and Life Sciences BPM
April 20, 2021 3805 0

The industry evolved over the last 20 years, emerging as the thought leader defining the vision and future for the industry. Starting from voice-based call services, the industry has evolved to reimagine operations from the back o...


The Changing Face of Customer Service in the BPM Industry

The Changing Face of Customer Service in the BPM Industry

BPM
March 27, 2021 788 1

COVID-19 has resulted in a complete overhaul of business strategies across industries with a focussed shift towards digital solutions. While businesses have always adapted to meet consumer expectations, the goal posts were moved f...


NASSCOM 2021 CEO Survey: The Year of Many Possibilities

NASSCOM 2021 CEO Survey: The Year of Many Possibilities

IT Services BPM
March 3, 2021 2566 0

As one of the source material for the annual Strategic Review report, NASSCOM Insights conducts a survey amongst CEOs of member companies that focuses on industry expectations for the coming year. The 2021 edition is titled “NASSC...


Technology Sector In India 2021- New World: The Future is Virtual/Strategic Review

Technology Sector In India 2021- New World: The Future is Virtual/Strategic Review

BPM
February 15, 2021 4488 0

The Annual industry fact book covers in detail the trends that shaped the year, the segmentwise performance of the industry and the outlook for next year. The underlying theme this year is the pandemic-led global reset,  the digi...


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