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Leveraging Digital for IT Services Leaders - a NASSCOM – IIM Bangalore Initiative

IT Services
June 17, 2016 377 0

Another strategic initiative the NASSCOM IT Services Council has embarked upon is to evaluate and design a series of interventions aimed at supporting the leadership of the IT services industry successfully and leverage the opport...


Blog

Saying It For Hard-core Techies – Loud, Louder, Loudest

IT Services
June 17, 2016 378 0

Who are these guys exactly? From an Indian standpoint, the imagery that remains etched in popular psyche is that of an individual who is nerdy, focussed to the point of being obsessed and pretty much married to technology. What wo...


Blog

Assuring a Higher 'Net Promoter Score' with IIoT

IT Services
May 10, 2016 377 0

During the recent ARC Forum, Matt Orcutt, Director, Customer Experience, Ingersoll Rand Residential HVAC delivered a presentation on adoption of digital technologies including IIoT to improve the overall customer experience. The a...


Blog

Assuring a Higher 'Net Promoter Score' with IIoT

IT Services
May 10, 2016 401 0

During the recent ARC Forum, Matt Orcutt, Director, Customer Experience, Ingersoll Rand Residential HVAC delivered a presentation on adoption of digital technologies including IIoT to improve the overall customer experience. The a...


Blog

Assuring a Higher 'Net Promoter Score' with IIoT

IT Services
May 10, 2016 400 0

During the recent ARC Forum, Matt Orcutt, Director, Customer Experience, Ingersoll Rand Residential HVAC delivered a presentation on adoption of digital technologies including IIoT to improve the overall customer experience. The a...


Blog

Assuring a Higher 'Net Promoter Score' with IIoT

IT Services
May 10, 2016 383 0

During the recent ARC Forum, Matt Orcutt, Director, Customer Experience, Ingersoll Rand Residential HVAC delivered a presentation on adoption of digital technologies including IIoT to improve the overall customer experience. The a...


Blog

Unified Payment Interface Set to Revolutionize The Cashless Transactions in India

IT Services
May 9, 2016 494 0

Since the launch of Unified Payment Interface (UPI) by NPCI (National Payment Corp of India) over last week, there has been a lot of buzz on how UPI can become a game changer for cashless transactions. It is currently regarded as ...


Blog

Quantifying customer perception to enable strategic problem solving

IT Services
May 4, 2016 377 0

The growing emphasis on customer experience has made it essential for any business to better understand their customer testimonials and sentiments at a deeper level. Brands are increasingly judged by the overall experience rather ...


Blog

Automation in core IT application services is not as evolved as other streams like BPO, Infrastructure Services etc., Do you agree or disagree and why ?

IT Services
February 18, 2016 812 0

Automation in core IT application services is not as evolved as other streams like BPO, Infrastructure Services etc., Do you agree or disagree and why ?


Blog

Indian IT-BPM industry maintains double-digit growth; on track to reach USD 350 billion by 2025

IT Services
February 6, 2016 650 0

The National Association of Software and Services Companies (NASSCOM) reveals various trends that enabled the Indian IT-BPM industry to clocking double-digit growth of 12.3 percent (constant currency terms) in exports and 10 perce...


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