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How Do Predictive Dialers Work?

How Do Predictive Dialers Work?

Media Technology Digital Transformation
January 7, 2022 219 0

We are all familiar with the fact that automatic dialers are an essential part of contact centers. Automatic dialers have made life easier behind the telephones and increased productivity. The auto-dialers are preview dialer, prog...


How to Protect your Call Center from Agent Attrition?

How to Protect your Call Center from Agent Attrition?

Media Technology
January 6, 2022 256 0

People have experienced a lot of uncertainty during the pandemic. Locked inside their rooms, employees had a lot of time to reflect upon their lives and their jobs. As many people lost their jobs, some excelled in their niche. How...


Are you Ignoring your Customers on Social Media?

Are you Ignoring your Customers on Social Media?

SME Connect Media Technology
January 4, 2022 254 0

Back in 2014, author and CEO of Altimeter shared a tweet which struck with us for a long time. She tweets, "Twitter is not a technology. It's a conversation. And it's happening with or w/out you.” I mean, she described something t...


6 Productivity Hacks for Call Center Supervisors

6 Productivity Hacks for Call Center Supervisors

Media Technology
December 14, 2021 168 0

Call centers are chaotic environments. Agents and supervisors toil away each day to meet the customers and clients’ demands on time. With little recognition for each role, it is important to have a good leadership who can keep the...


6 Methods of Measuring Customer Satisfaction

6 Methods of Measuring Customer Satisfaction

Media Technology Digital Transformation
December 14, 2021 1367 0

Customers are the fundamental asset of every business. Customer satisfaction is the primary catalyst that pushes a company forward, ensuring repeat business. However, companies cannot plan their service strategies based on vague d...


Emerging Trends in Social Media

Emerging Trends in Social Media

Sales & Marketing Media Technology
December 13, 2021 367 0

Social’s changing. Fast. Customer service is booming, social commerce is exploding, and TikTok isn't going anywhere. Getting lost is easy. Every year, and sometimes even more frequently, brands, individuals and marketing teams hav...


How To Improve Call Deflection?

How To Improve Call Deflection?

Media Technology
December 10, 2021 278 0

Have you ever waited in a call queue, trying to reach the customer support? How did you feel? Frustrated? Yes, that’s what most customers feel. If you run a contact center, you are aware of the large volume of incoming ca...


How to Deal With Negative Reviews of Your E-commerce Business?

How to Deal With Negative Reviews of Your E-commerce Business?

Media Technology Digital Transformation
December 8, 2021 294 0

Online reviews matter. While it helps the next customer to make a buying decision, it helps the search engine to improve organic visibility. We all seek good reviews for our businesses. In fact, even as end-user, we seek review...


What Can A Predictive Dialer Do For Your Outbound Call Center?

What Can A Predictive Dialer Do For Your Outbound Call Center?

Media Technology
November 29, 2021 236 0

Call centers need to rely on modern technology and resource allocation to run efficiently. Many businesses rely on them for different services. It is imperative to enhance agent productivity with the right blend of software and pr...


Seven Ways to Reduce Call Wrap Up Time to Improve Contact Center Productivity

Seven Ways to Reduce Call Wrap Up Time to Improve Contact Center Productivity

Media Technology
November 24, 2021 204 0

A ripple effect of which is that both start-ups and established brands have started looking ahead to come up with more customer-centric strategies. They have begun to pay attention to the challenges faced by their contact center a...


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