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THE FUTURE OF TELEVISION: HOW ANDROID TV AND THE OPERATOR TIER PROGRAM ARE DRIVING ENHANCED END-USER ENGAGEMENT

THE FUTURE OF TELEVISION: HOW ANDROID TV AND THE OPERATOR TIER PROGRAM ARE DRIVING ENHANCED END-USER ENGAGEMENT

Media Technology Analytics
March 18, 2022 7212 0

The rapid rate of technological innovations across the video domain and the growing popularity of IPTV/OTT services have resulted in a surge in demand for more powerful media devices with advanced features. Considering t...


Evolution of Unified Communications & Collaboration

Evolution of Unified Communications & Collaboration

Media Technology
March 2, 2022 383 1

The COVID-19 pandemic has confined each one of us to our homes. Businesses, corporations, governments, and institutions around the world are using Unified Communications & Collaboration (UC&C) solutions to connect employee...


How Can Digital Marketers Leverage The Potential Of Over-The-Top Platforms?

How Can Digital Marketers Leverage The Potential Of Over-The-Top Platforms?

E-market Media Technology
February 16, 2022 223 0

  With the advancements in digital technology, there has been a constant evolution of the marketing landscape. The ongoing Covid-19 pandemic has also contributed to this phenomenon and has pushed businesses to embrace agil...


Best 7 Tips To Provide Customer Service Through WhatsApp

Best 7 Tips To Provide Customer Service Through WhatsApp

Media Technology Digital Transformation
February 1, 2022 319 0

WhatsApp is one of the most popular messaging platforms in the world today with over 1.5 billion users across 180 different countries. For a business, it proffers a channel to extend their customer services and support to a wider ...


Future of Call Centers: Technology Trends in 2022

Future of Call Centers: Technology Trends in 2022

Media Technology Cloud Computing
January 31, 2022 1181 0

By leveraging call centers with the latest technology, all kinds of ventures can gain tremendous growth. With the changing time, call centers are also changing. So, let’s talk about the changes and future trends in call centers. C...


Have you considered flexible timings for Contact Center Agents?

Have you considered flexible timings for Contact Center Agents?

Media Technology Cloud Computing
January 24, 2022 221 0

In a contact center, your agent’s time is gold. You want to value their time and reap the most ROI from it. But there is an alternative idea. Should your agents be offered flexible timings? Or should they be restricted to a strict...


12 Live Chat Requirements Consider Before Its Implementation

12 Live Chat Requirements Consider Before Its Implementation

Media Technology
January 20, 2022 271 0

Imagine walking into a store and there is a cashier but no salesperson. That’s how a customer feels when they visit a website without a live chat option. You struggle for information, jump through multiple products to find the rig...


7 Best Tips For Quality Monitoring In Call Centers

7 Best Tips For Quality Monitoring In Call Centers

Media Technology
January 19, 2022 273 0

Quality monitoring for call centers is a process to analyze and evaluate phone conversations between customers and service agents. It is conducted to improve call handling, customer service, and of course, loyalty and revenue. Cal...


7 Best Ways To Improve Your Call Center Productivity in 2022

7 Best Ways To Improve Your Call Center Productivity in 2022

Media Technology
January 18, 2022 271 0

Call reporting is going to be an essential practice going forward. It will help to assess the productivity per call, discover the customer experience of every client in each interaction, security protocol adherence, and compliance...


Key Trends in Contact Center Automation

Key Trends in Contact Center Automation

Mobile & Web Development Media Technology
January 14, 2022 354 0

Contact Center Automation is the biggest necessity for every business. In short, every business which doesn't want to fall behind the competition needs it. Here, we will talk about contact center automation and its importance. Bes...


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