Topics In Demand
Notification
New

No notification found.

Filter
Media Technology
7 Best Ways To Improve Your Call Center Productivity in 2022

7 Best Ways To Improve Your Call Center Productivity in 2022

Media Technology
January 18, 2022 270 0

Call reporting is going to be an essential practice going forward. It will help to assess the productivity per call, discover the customer experience of every client in each interaction, security protocol adherence, and compliance...


Key Trends in Contact Center Automation

Key Trends in Contact Center Automation

Mobile & Web Development Media Technology
January 14, 2022 334 0

Contact Center Automation is the biggest necessity for every business. In short, every business which doesn't want to fall behind the competition needs it. Here, we will talk about contact center automation and its importance. Bes...


Why Video Call Feature is Essential for Call Centers?

Why Video Call Feature is Essential for Call Centers?

Media Technology
January 12, 2022 306 0

Organizations have adopted multiple channels over the year to communicate with their consumers. However, in recent times, the winning edge can be granted only to video chat. Video chat is a relatively new adaptation in the custome...


How Do Predictive Dialers Work?

How Do Predictive Dialers Work?

Media Technology Digital Transformation
January 7, 2022 216 0

We are all familiar with the fact that automatic dialers are an essential part of contact centers. Automatic dialers have made life easier behind the telephones and increased productivity. The auto-dialers are preview dialer, prog...


How to Protect your Call Center from Agent Attrition?

How to Protect your Call Center from Agent Attrition?

Media Technology
January 6, 2022 247 0

People have experienced a lot of uncertainty during the pandemic. Locked inside their rooms, employees had a lot of time to reflect upon their lives and their jobs. As many people lost their jobs, some excelled in their niche. How...


Are you Ignoring your Customers on Social Media?

Are you Ignoring your Customers on Social Media?

SME Connect Media Technology
January 4, 2022 244 0

Back in 2014, author and CEO of Altimeter shared a tweet which struck with us for a long time. She tweets, "Twitter is not a technology. It's a conversation. And it's happening with or w/out you.” I mean, she described something t...


6 Productivity Hacks for Call Center Supervisors

6 Productivity Hacks for Call Center Supervisors

Media Technology
December 14, 2021 165 0

Call centers are chaotic environments. Agents and supervisors toil away each day to meet the customers and clients’ demands on time. With little recognition for each role, it is important to have a good leadership who can keep the...


6 Methods of Measuring Customer Satisfaction

6 Methods of Measuring Customer Satisfaction

Media Technology Digital Transformation
December 14, 2021 1280 0

Customers are the fundamental asset of every business. Customer satisfaction is the primary catalyst that pushes a company forward, ensuring repeat business. However, companies cannot plan their service strategies based on vague d...


Emerging Trends in Social Media

Emerging Trends in Social Media

Sales & Marketing Media Technology
December 13, 2021 359 0

Social’s changing. Fast. Customer service is booming, social commerce is exploding, and TikTok isn't going anywhere. Getting lost is easy. Every year, and sometimes even more frequently, brands, individuals and marketing teams hav...


How To Improve Call Deflection?

How To Improve Call Deflection?

Media Technology
December 10, 2021 254 0

Have you ever waited in a call queue, trying to reach the customer support? How did you feel? Frustrated? Yes, that’s what most customers feel. If you run a contact center, you are aware of the large volume of incoming ca...


© Copyright nasscom. All Rights Reserved.