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How to Deal With Negative Reviews of Your E-commerce Business?

How to Deal With Negative Reviews of Your E-commerce Business?

Media Technology Digital Transformation
December 8, 2021 282 0

Online reviews matter. While it helps the next customer to make a buying decision, it helps the search engine to improve organic visibility. We all seek good reviews for our businesses. In fact, even as end-user, we seek review...


What Can A Predictive Dialer Do For Your Outbound Call Center?

What Can A Predictive Dialer Do For Your Outbound Call Center?

Media Technology
November 29, 2021 232 0

Call centers need to rely on modern technology and resource allocation to run efficiently. Many businesses rely on them for different services. It is imperative to enhance agent productivity with the right blend of software and pr...


Seven Ways to Reduce Call Wrap Up Time to Improve Contact Center Productivity

Seven Ways to Reduce Call Wrap Up Time to Improve Contact Center Productivity

Media Technology
November 24, 2021 192 0

A ripple effect of which is that both start-ups and established brands have started looking ahead to come up with more customer-centric strategies. They have begun to pay attention to the challenges faced by their contact center a...


How To Improve IVR Containment Rates?

How To Improve IVR Containment Rates?

Media Technology Data Science & AI Community
November 22, 2021 260 0

Customers were never interested or patient enough to hear all the lengthy IVR menu, before pressing the 0 button. If the first two options are not satisfactory, they usually request an agent. It is fair as well, as nothi...


How To Keep Your Call Center Compliance In Check To Avoid Financial Setback?

How To Keep Your Call Center Compliance In Check To Avoid Financial Setback?

Sales & Marketing Media Technology
November 18, 2021 395 0

Call Centers are responsible institutions where legal interactions take place every day. There is a high volume exchange of sensitive data that can lead to escalation or any litigation. Hence, call centers are also bound by laws t...


Six Effective Ways to Manage your Customer Expectations

Six Effective Ways to Manage your Customer Expectations

Engagement Tech for Good Media Technology
November 10, 2021 439 0

In a competitive economy, where the slightest shortcomings can cost millions, meeting customer expectations is important. But the trick is to make sure that you set the right kind of expectations, the ones that can be met by your ...


Phone Number Masking: A Complete Guide To Securing Sensitive Information In Call Centers

Phone Number Masking: A Complete Guide To Securing Sensitive Information In Call Centers

Tech for Good Media Technology
October 29, 2021 310 0

In a digitally transparent world, data privacy is a primary concern for the brands and their customers. This is because thousands of people fall victim to cyberattacks and data breach everywhere. When attackers come in contact wit...


How Speech Recognition Improves the Customer Experience in Call Center?

How Speech Recognition Improves the Customer Experience in Call Center?

Tech for Good Media Technology
October 26, 2021 71 0

Speech is the most natural way of human interaction. Due to technological limitation, we started interacting with devices using buttons, keyboards, touchpads etc. but interaction with human voice is most convenient communication s...


Five Best Ways to Improve Customer Experience through Social Media

Five Best Ways to Improve Customer Experience through Social Media

Digital Transformation Media Technology Cloud Computing
October 13, 2021 40 0

The digital world, especially the one centered around social media has today become the go-to platform for customers to not just find brands but also validate their image about the business offering. While on one side, social medi...


How To Improve Outbound Call Productivity For Your Contact Center?

How To Improve Outbound Call Productivity For Your Contact Center?

Media Technology Digital Transformation
October 12, 2021 39 0

There is always a certain concern around outbound calling than inbound calling. It is easier to prepare for support calls than for sales. People often confuse cold calling with outbound calling process. These terms are used interc...


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