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20 search results for "e-commerce"

Jio Platforms – Silver Lake Deal Analysis: A Step Closer to Digital Economy 2.0

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US private equity firm Silver Lake announced an investment of USD 747 million (INR 5,655.75 crore) in Jio Platforms for a 1.15% stake on 4th May 2020, striking a deal with Jio less than two weeks after Facebook’s investment into Jio Platforms. The deal values Jio at $65 billion – a 12.5% premium to the value indicated by Facebook. Silver Lake is a globally respected private equity firm...

Facebook-Reliance Jio Deal Analysis – The Birth of Digital Payments 2.0?

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With more than half a billion internet subscribers, India is one of the largest and fastest-growing markets for online consumers, but adoption of online payments is uneven among businesses, regions, and sectors. India as a digital economy has certainly seen an upswing in the recent few years as a result of demonetization, launch of UPI based online payments, Aadhaar enabled digital payment system,...

Consultation Paper: Framing India’s Response on Electronic Transmissions at WTO

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The World Trade Organisation (WTO)’s Customs Moratorium on Electronic Transmissions (Moratorium) is due for re-assessment at the 12th Ministerial Conference of the WTO being held at Nur-Sultan, Kazakhstan from 8 to 11 June 2020. Currently, digitised products are not subjected to customs as historically this presented a technical challenge and thereafter the Moratorium gave it a legal cover. Overti...

10 Reasons Why Online Grocery Startups are Facing Failures

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Online grocery shopping is a social activity nowadays; It has become the next big thing in the business world. Almost all the leading companies are started moving towards e-commerce industry, as the e-commerce industry has increased with rapid speed and boasted the potential of emerging entrepreneurs. These online grocery shopping apps are promising their users to do online shopping from the comfo...

Nasscom’s Revised Submission on Draft e-Commerce Guidelines

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Nasscom recently submitted its revised inputs on the Draft e-Commerce Guidelines for Consumer Protection 2019 (‘draft e-Commerce Guidelines’) to Department of Consumer Affairs. The salient points of our recommendations are summarised below: Definition of e-Commerce entity needs to be better formulated (draft e-Commerce Guideline 2(1)(c)) We have recommended the following definition of ‘e-Commerce ...

NASSCOM’s feedback on RBI’s ‘Discussion Paper on Guidelines for Payment Gateways and Payment Aggregators’

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We thank the Reserve Bank of India (RBI) for this opportunity to present our views and suggestions on the Discussion Paper on Guidelines for Payment Gateways and Payment Aggregators (Discussion Paper). It presents a detailed assessment of the payments ecosystem in the country, covers the various facets of the activities of the Payment Gateways (PG) and Payment Aggregators (PA) and presents differe...

Why should B2B businesses focus on the customer experience?

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Companies in the B2B space have paid scant attention to customer experience(CX). Customer experience has always been a critical focus of businesses with a B2C model. As more and more companies have started embracing digital technologies to stay competitive and agile, customer experience has gained significance for players across domains. For a majority of B2B organizations, their strategy to ace c...

Call for Inputs & Nasscom’s Submission on Draft e-Commerce Guidelines

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[This blog has been co-authored with Komal Gupta and Indrajeet Sircar] Recently, Nasscom submitted its inputs to Department of Consumer Affairs on the draft e-Commerce Guidelines for Consumer Protection 2019 (‘draft Guidelines’). The original deadline (16th September) for submitting comments on the draft Guidelines has now been extended to 31st October, 2019. While the draft Guidelines are aimed a...

Member Consultation: Draft e-Commerce Guidelines for Consumer Protection 2019

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On 2 August, the Department of Consumer Affairs under the Ministry of Consumer Affairs, Food & Public Distribution, issued draft guidelines on e-commerce for protection of consumers’ interest. It proposes a slew of consumer safeguards that forbid e-commerce companies from influencing pricing, adopting unfair promotion methods or misrepresenting the quality of goods and services. Earlier this y...

Policy Brief: Draft e-Commerce Guidelines for Consumer Protection 2019

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Context On 2 August, the Department of Consumer Affairs under the Ministry of Consumer Affairs, Food & Public Distribution, issued draft guidelines on e-commerce for protection of consumers’ interest. It proposes a slew of consumer safeguards that forbid e-commerce companies from influencing pricing, adopting unfair promotion methods or misrepresenting the quality of goods and services. “These...

E-commerce is the future of today and tomorrow’s business

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E commerce is the platform available to the market players to enhance their business not only in their vicinity but rather at global front. E commerce or electronic commerce will make you accessible in few minutes across the world. An estimated graph predicts its bright future and growth reaching its customers at their doorstep with a single press of button. Huge business is estimated in coming ti...

NASSCOM’s comments on the draft e-commerce policy

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NASSCOM has submitted comments on the draft policy released by the DPIIT, Ministry of Commerce on February 22, 2019 for public comments. Our feedback focuses on the scope and objectives of the policy and three key themes – consumer protection, level playing field and data. Our specific comments highlight our feedback on each of the six sections of the proposed policy. Scope, Objective As consumers...

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