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6 search results for "net promoter score"

3 Best Customer Feedback Metrics you must Track in 2020

All businesses need to know if they’re on the right track or not. The best way to know this, of course, is to measure customer satisfaction. This helps you get a good insight into your customers’ level of happiness and satisfaction with the experience and services you offer.  To measure customer satisfaction, you can ask your customers to share their feedback at various touchpoints of ...

Assuring a Higher ‘Net Promoter Score’ with IIoT

During the recent ARC Forum, Matt Orcutt, Director, Customer Experience, Ingersoll Rand Residential HVAC delivered a presentation on adoption of digital technologies including IIoT to improve the overall customer experience. The approach involved examining the interactions with the customer across the website, sales, distributors, self-service portal, call center, social media and IoT. The objecti...

Assuring a Higher ‘Net Promoter Score’ with IIoT

During the recent ARC Forum, Matt Orcutt, Director, Customer Experience, Ingersoll Rand Residential HVAC delivered a presentation on adoption of digital technologies including IIoT to improve the overall customer experience. The approach involved examining the interactions with the customer across the website, sales, distributors, self-service portal, call center, social media and IoT. The objecti...

Assuring a Higher ‘Net Promoter Score’ with IIoT

During the recent ARC Forum, Matt Orcutt, Director, Customer Experience, Ingersoll Rand Residential HVAC delivered a presentation on adoption of digital technologies including IIoT to improve the overall customer experience. The approach involved examining the interactions with the customer across the website, sales, distributors, self-service portal, call center, social media and IoT. The objecti...

Assuring a Higher ‘Net Promoter Score’ with IIoT

During the recent ARC Forum, Matt Orcutt, Director, Customer Experience, Ingersoll Rand Residential HVAC delivered a presentation on adoption of digital technologies including IIoT to improve the overall customer experience. The approach involved examining the interactions with the customer across the website, sales, distributors, self-service portal, call center, social media and IoT. The objecti...

Assuring a Higher ‘Net Promoter Score’ with IIoT

During the recent ARC Forum, Matt Orcutt, Director, Customer Experience, Ingersoll Rand Residential HVAC delivered a presentation on adoption of digital technologies including IIoT to improve the overall customer experience. The approach involved examining the interactions with the customer across the website, sales, distributors, self-service portal, call center, social media and IoT. The objecti...